Customer Service & Billing Specialist

Bruin Waste; Montrose (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

Bruin Waste Management in Montrose, CO, is seeking a motivated Customer Service Representative who will greet customers in person, by phone, and by email, handling billing questions, account setup, and inquiries with accuracy and professionalism.

You will post payments, manage billing cycles, prepare dispatch tickets, and coordinate with IT to ensure pricing is accurate. Strong communication and multitasking in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent required.
• Basic math, computer, and keyboarding skills.
• Legible handwriting and strong attention to detail.
• Excellent verbal and written communication skills, Spanish is a plus!
• Exceptional interpersonal and organizational skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Must represent Bruin Waste in a professional and positive manner at all times.
• Must be able to obtain and maintain a valid Colorado driver’s license.

Responsibilities

• Greet and assist customers promptly, politely, and professionally in person, by email, and by phone.
• Maintain confidentiality and accuracy of all customer records and accounts.
• Post payments, process deposits, and assist with managing billing cycles.
• Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively.
• Compose and distribute customer communications regarding service routes, pricing, or schedule updates.
• Maintain accurate and up-to-date office files, phone lists, and pricing sheets.
• Coordinate with IT to ensure system pricing accuracy.
• Process autopay and portal payments and run database reports to track services.
• Perform receptionist, telephone operator, and dispatcher duties as needed.
• Participate in company training and meetings; assist with staff training on customer communication.
• Support teamwork and collaboration across all departments to meet company goals.

Skills

Basic math

Computer skills

Keyboarding

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Navusoft

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Adobe Acrobat

Google Maps

Job description

Bruin Waste Management in Montrose, CO, is seeking a motivated Customer Service Representative who will greet customers in person, by phone, and by email, handling billing questions, account setup, and inquiries with accuracy and professionalism.

You will post payments, manage billing cycles, prepare dispatch tickets, and coordinate with IT to ensure pricing is accurate. Strong communication and multitasking in a fast-paced environment are essential.