Customer Service Representative

SGS Consulting; Milton (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

SGS Consulting in Milton, MA seeks a detail-oriented customer service professional to handle inquiries, billing support, and collections tasks. You will manage accounts, generate work orders, and assist with records and correspondence.

The role emphasizes accurate data entry, timely responses to customers, and coordination with supervisors to ensure smooth service delivery. Prior experience in a utility or service sector is a plus.

Qualifications

• 2+ years of relevant customer service experience.

Responsibilities

• Answer customer calls to provide information on directions, processing mail, cashiering, posting, payment application and service terminations.
• Analyze customer billing and payment history.
• Troubleshoot customer inquiries effectively.
• Contact delinquent customers to arrange payment or discontinue service.
• Maintain account ledgers and assemble delinquent account information for possible action.
• Prepare and maintain records for large or sensitive customer accounts and billings.
• Provide general clerical support to supervisor and prepare letters/memoranda.
• Generate work orders for appointments and verify payments.

Skills

Customer service

Billing

Collection

Job description

Job Responsibilities:

• Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements
• ?Analyze customer billing and payment history
• ?Effectively troubleshoots customer inquiries
• ?Contacts delinquent customers to make arrangements for payment or discontinuance of service
• ?Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action
• ?Prepares and maintains records pertaining large and sensitive customers accounts and billings
• ?Provides general clerical support to supervisor prepares and composes letters, memoranda, etc.
• ?Generates work orders for scheduled appointments and verifies check amounts
• ?Maintains telephone logs of incoming calls maintain correspondence log
• ?Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service related correspondence
• ?Performs telephone switchboard and dispatcher duties
• ?Completes final Read Orders
• ?Completes Inspection Orders
• ?Completes Turn-On/Turn-Off Orders
• ?Creates new accounts for new service
• ?Processes Forms (Refunds, Misapplied Payments, Credit)
• ?Makes appointments to reread meter
• ?Commitment to health, safety and protection of the environment: The incumbent supports
• United Water’s commitment to safety by complying with the programs regarding health,
• safety and protection of the environment.
• The incumbent demonstrates safe work practices, takes part in safety meetings, and advises the supervisor of any non-conforming conditions.
• In addition, the following is a list of additional accountabilities for the incumbent:
• ?Complies with all organization safety procedures
• ?Participates on cross-functional teams
• ?Performs other projects / tasks/ duties as assigned

Skills:

• Customer service
• Billing
• collection

Education/Experience:

• 2+ years of relevant customer service experience