Service Billing & Admin Specialist

Burke Porter, an Ascential Technologies Brand; Grand Rapids Charter Township (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Burke Porter, an Ascential Technologies Brand, seeks a Service Administrator to handle the full billing lifecycle for service cases and field missions. You will manage documentation, invoicing, PO processing, and data maintenance within Service Cloud, collaborating with finance, logistics, and engineering teams to ensure accuracy and timely deliverables.

The role supports onboarding, contract administration, and various service orders, with office-based or hybrid arrangements and minimal travel.

Qualifications

• Experience in administrative, billing, or back-office roles.
• High degree of accuracy and data-entry discipline.
• Familiar with ERP and CRM systems; Salesforce Service Cloud preferred.
• Proficient with Microsoft Office.

Responsibilities

• Review mission reports for non-technical billing compliance and flag discrepancies.
• Transfer mission data from Service Cloud into the local ERP and start invoicing.
• Verify POs and match PO value to service quotes before creating service jobs.
• Create service jobs in the ERP system upon PO receipt and notify relevant teams.
• Process customer invoicing and coordinate with invoicing department to ensure timely billing.
• Create POs for third-party suppliers or other Ascential subsidiaries for support services.
• Maintain customer and machine data in Service Cloud and update equipment locations and warranty status.
• Enter SLA and maintenance contract data into CRM and process renewals.
• Support onboarding of new team members and system access to Service Cloud workflows.
• Process timecards and assist payroll or HR processes as needed.
• Handle miscellaneous service orders and equipment or facility requests.
• Participate in continuous improvement of billing, invoicing, and case administration processes.

Skills

ERP systems

CRM systems

Salesforce Service Cloud

Microsoft Office

Attention to detail

English communication

Tools

Salesforce Service Cloud

SAP

BaaN

Oracle ERP

Job Boss

Job description

Burke Porter, an Ascential Technologies Brand, seeks a Service Administrator to handle the full billing lifecycle for service cases and field missions. You will manage documentation, invoicing, PO processing, and data maintenance within Service Cloud, collaborating with finance, logistics, and engineering teams to ensure accuracy and timely deliverables.

The role supports onboarding, contract administration, and various service orders, with office-based or hybrid arrangements and minimal travel.