Billing & Service Coordination Specialist

Aston Carter; Michigan; On-site; USD 30,000 - 34,000; Full time

Job summary

Aston Carter is seeking a detail-oriented Billing & Administrative Coordinator to support daily service operations and customer account administration in Livonia, MI. You will liaise between customers, service coordinators, project managers, technicians, and accounting to ensure invoices are processed accurately.

Key tasks include generating invoices, reviewing tickets for billing accuracy, logging hours and materials, and preparing weekly billing reports.

Qualifications

• 2+ years in administrative support, billing, invoicing, customer service, service coordination, or project administration.
• Strong Microsoft Office skills, especially Excel and Outlook.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Professional communication with customers and internal teams.
• Experience handling documentation in a fast-paced environment.

Responsibilities

• Generate invoices for completed service and project work.
• Review service tickets, work orders, technician notes, and documentation for billing accuracy.
• Verify labor hours, materials, purchase orders, and pricing information prior to invoice generation.
• Coordinate with Service Coordinators regarding completed work and billing status.
• Respond to customer inquiries regarding invoices, payment documentation, and billing questions.
• Maintain customer account records and service documentation.
• Track open billing items and assist with issue resolution.
• Support accounts receivable follow-up and collection-related inquiries.
• Prepare weekly and monthly billing reports.
• Enter and maintain data within internal systems.
• Assist with contract administration and customer records management.
• Answer incoming phone calls and emails from customers and internal partners.
• Provide administrative support to service leadership as needed.

Skills

Administrative support

Billing & invoicing

Customer service

Service coordination

Project administration

Excel

Outlook

Attention to detail

Professional communication

Education

Bachelor's degree or equivalent

Tools

ERP systems

Service management software

Accounting systems

Job description

Aston Carter is seeking a detail-oriented Billing & Administrative Coordinator to support daily service operations and customer account administration in Livonia, MI. You will liaise between customers, service coordinators, project managers, technicians, and accounting to ensure invoices are processed accurately.

Key tasks include generating invoices, reviewing tickets for billing accuracy, logging hours and materials, and preparing weekly billing reports.