Senior Billing Leader — Hybrid, Cash Flow Optimizer

WM; Windsor (CT); Hybrid; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Short-term disability

Stock purchase plan

401(k) with company match

Paid vacation, holidays, and personal/

Job summary

WM is seeking a Billing Operations Leader to oversee end-to-end invoicing, drive accuracy and timeliness, and improve cash flow. You will direct Billing Supervisors and coordinate with Sales, Operations, Finance, and Customer Experience.

Responsibilities include establishing processes, monitoring metrics, coaching staff, and addressing escalated billing issues. The position is hybrid, offering competitive compensation and benefits.

Qualifications

• Education: Bachelor’s degree in Accounting, Business Admin, or equivalent.
• Alternatively, High School Diploma/GED with four years of relevant work experience.
• Seven years of relevant work experience.
• Advanced proficiency in Excel; Power BI/SQL/Smartsheet preferred.

Responsibilities

• Lead the planning, prioritization, and execution of billing activities to ensure invoices are complete, accurate, timely.
• Use metrics and trend reporting to identify risks and opportunities for improvement.
• Establish processes, service levels, and quality standards; drive corrective action and continuous improvement.
• Provide direction and leadership to Billing Supervisors and develop team capabilities.

Skills

Leadership

Communication

Analytical thinking

Excel

Power BI

SQL

Smartsheet

Customer service

Education

Bachelor's degree in Accounting or Business Administration

Four years of relevant work experience in lieu of degree

Seven years of relevant work experience

Tools

Microsoft Excel

Power BI

SQL

Smartsheet

Job description

WM is seeking a Billing Operations Leader to oversee end-to-end invoicing, drive accuracy and timeliness, and improve cash flow. You will direct Billing Supervisors and coordinate with Sales, Operations, Finance, and Customer Experience.

Responsibilities include establishing processes, monitoring metrics, coaching staff, and addressing escalated billing issues. The position is hybrid, offering competitive compensation and benefits.