Billing Operations Leader (Hybrid)

WM (Waste Management); Windsor (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

WM (Waste Management) is seeking a Billing Operations Leader to direct the billing team in delivering accurate, timely customer invoices. You will guide Supervisors, drive performance through data, and partner with Sales, Operations, Finance, and customers to resolve complex issues.

The role emphasizes process improvement, team development, and cross-functional work to improve cash flow and customer experience. Prior experience in billing and SOX-compliant environments is preferred.

Qualifications

• Bachelor's degree in Accounting, Business Administration, or similar; or GED with 4 years experience.
• Seven years of relevant work experience (in addition to education requirement).
• Strong leadership, communication, and cross-functional collaboration skills.
• Experience with Sarbanes-Oxley (SOX) compliance and internal controls.

Responsibilities

• Leads planning, prioritization, and execution of Billing activities to ensure accurate, timely invoices.
• Uses metrics to identify risks, errors, and opportunities for improvement.
• Establishes processes, controls, service levels, and quality standards; drives root-cause resolution.

Skills

People leadership

Communication

Analytical thinking

Time management

Stakeholder management

Education

Bachelor's degree in Accounting/Business Admin or similar

GED/High School Diploma + 4 years experience

Tools

Excel

Power BI

SQL

Smartsheet

Job description

WM (Waste Management) is seeking a Billing Operations Leader to direct the billing team in delivering accurate, timely customer invoices. You will guide Supervisors, drive performance through data, and partner with Sales, Operations, Finance, and customers to resolve complex issues.

The role emphasizes process improvement, team development, and cross-functional work to improve cash flow and customer experience. Prior experience in billing and SOX-compliant environments is preferred.