Head of Operations: Strategy, Client Success & Growth

SmartBill Corp; Columbus (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading billing solutions provider is seeking a Director of Operations to optimize its operational functions while ensuring client success. This key leader will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and enhance service delivery. The ideal candidate will have over 7 years of experience in operations with a strong emphasis on strategic planning and team leadership. If you are a results-driven leader passionate about operational excellence and client relationships, this role is for you.

Qualifications

• 7+ years of leadership experience in operations or project management.
• Proven ability to lead cross-functional teams.
• Strong project management experience with a track record of success.

Responsibilities

• Oversee operational functions and optimize processes.
• Develop operational strategies supporting client success.
• Lead and mentor a high-performing operations team.

Skills

Strategic planning

Operational leadership

Client success alignment

Process optimization

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration or related field

Master’s degree preferred

Job description

A leading billing solutions provider is seeking a Director of Operations to optimize its operational functions while ensuring client success. This key leader will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and enhance service delivery. The ideal candidate will have over 7 years of experience in operations with a strong emphasis on strategic planning and team leadership. If you are a results-driven leader passionate about operational excellence and client relationships, this role is for you.