Billing Operations Lead - Remote & Process Improvement

Vivint; Lindon (UT); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

The Service Billing Supervisor at Vivint leads a team of specialists responsible for accurate and timely customer billings. This role drives continuous process improvements, collaborates with IT and other departments, and maintains SOX controls to ensure compliance and optimal revenue flow.

Strong leadership and analytical skills are essential for success. It involves overseeing billing activities during transitions such as mergers or new market entries and guiding the team through complex

Formación

• Bachelor's degree in Finance, Accounting or Business or 4–5 years of related experience.
• Proven leadership and team management capabilities.
• Strong problem solving, process optimization and communication skills.

Responsabilidades

• Lead and manage the Service Billing Team to ensure accurate, timely customer billings.
• Drive continuous process improvements and cross-functional collaboration.
• Monitor KPIs and ensure SOX controls are followed.
• Coordinate with IT on billing projects and system enhancements.
• Address training gaps and maintain current process documentation.
• Support mergers, new markets, and billing migrations with minimal revenue disruption.

Conocimientos

Leadership

Process improvement

Analytics

Decision making

Communication

Educación

Bachelor's degree in Finance, Accounting or Business

Herramientas

Billing systems

Descripción del empleo

The Service Billing Supervisor at Vivint leads a team of specialists responsible for accurate and timely customer billings. This role drives continuous process improvements, collaborates with IT and other departments, and maintains SOX controls to ensure compliance and optimal revenue flow.

Strong leadership and analytical skills are essential for success. It involves overseeing billing activities during transitions such as mergers or new market entries and guiding the team through complex