Billing Representative

OSCI; Itasca (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Ophthalmology Surgery Center of Illinois in Itasca, IL seeks a dependable Billing Representative to support patient registration and billing, acting as a liaison between patients, insurance, clinical staff, and the billing team.

The role includes verifying eligibility, communicating financial responsibilities, collecting payments, and maintaining accurate patient records while upholding HIPAA and delivering compassionate care.

Qualifications

• High school diploma or equivalent required.
• Medical office/billing experience preferred.
• Ophthalmology or ambulatory surgery center experience is a plus.
• Familiarity with insurance verification and patient collections preferred.
• Basic computer proficiency and the ability to learn new systems.

Responsibilities

• Welcome patients with a friendly, professional experience.
• Register patients and verify demographic, insurance, and contact information.
• Verify insurance eligibility, coverage, and benefits before scheduled procedures.
• Communicate estimated financial responsibility to patients.
• Collect copays, deductibles, coinsurance, and outstanding balances.
• Process payments and provide accurate receipts.
• Answer patient questions regarding statements, insurance, and account balances.
• Review patient accounts for completeness and resolve missing or inaccurate information.
• Communicate with insurance companies regarding benefits, authorizations, and claim status.
• Assist with claims follow-up, denials, payment posting, and account resolution.
• Coordinate with clinical staff and the billing team to resolve patient account concerns.
• Answer incoming calls and direct inquiries appropriately.
• Maintain accurate documentation in the patient-management system.
• Protect patient confidentiality and follow HIPAA requirements.
• Perform additional administrative and patient-service duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organization

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Ophthalmology Surgery Center of Illinois (OSCI)

Do you pride yourself on your attention to detail and your ability to make patients feel comfortable and cared for? Ophthalmology Surgery Center of Illinois is seeking a dependable and patient-focused Billing Representative to join our team.

This position supports patients throughout the registration and billing process while serving as a liaison between patients, insurance companies, clinical staff, and the billing team. The ideal candidate is professional, organized, compassionate, and comfortable discussing insurance benefits and financial responsibilities with patients.

What You’ll Do

• Welcome patients and provide a friendly, professional experience
• Register patients and verify demographic, insurance, and contact information
• Verify insurance eligibility, coverage, and benefits before scheduled procedures
• Communicate estimated financial responsibility to patients
• Collect copays, deductibles, coinsurance, and outstanding balances
• Process payments and provide accurate receipts
• Answer patient questions regarding statements, insurance, and account balances
• Review patient accounts for completeness and resolve missing or inaccurate information
• Communicate with insurance companies regarding benefits, authorizations, and claim status
• Assist with claims follow-up, denials, payment posting, and account resolution
• Coordinate with clinical staff and the billing team to resolve patient account concerns
• Answer incoming calls and direct inquiries appropriately
• Maintain accurate documentation in the patient-management system
• Protect patient confidentiality and follow HIPAA requirements
• Perform additional administrative and patient-service duties as assigned

What You’ll Bring

• High school diploma or equivalent required
• Previous medical office, patient registration, or healthcare billing experience preferred
• Ophthalmology or ambulatory surgery center experience is a plus
• Familiarity with insurance verification, patient collections, and medical terminology preferred
• Strong customer-service and communication skills
• Ability to discuss financial matters with professionalism, empathy, and discretion
• Excellent attention to detail and organizational skills
• Ability to manage competing priorities in a fast-paced healthcare environment
• Basic computer proficiency and the ability to learn new systems
• A dependable, collaborative approach and commitment to an excellent patient experience

Why Join OSCI?

At Ophthalmology Surgery Center of Illinois, every team member contributes to a safe, efficient, and supportive surgical experience. You will join a collaborative team committed to clinical excellence, accuracy, compassion, and exceptional patient care.

Ophthalmology Surgery Center of Illinois is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.