Compassionate Medical Billing Specialist

OSCI; Itasca (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Ophthalmology Surgery Center of Illinois in Itasca, IL seeks a dependable Billing Representative to support patient registration and billing, acting as a liaison between patients, insurance, clinical staff, and the billing team.

The role includes verifying eligibility, communicating financial responsibilities, collecting payments, and maintaining accurate patient records while upholding HIPAA and delivering compassionate care.

Qualifications

• High school diploma or equivalent required.
• Medical office/billing experience preferred.
• Ophthalmology or ambulatory surgery center experience is a plus.
• Familiarity with insurance verification and patient collections preferred.
• Basic computer proficiency and the ability to learn new systems.

Responsibilities

• Welcome patients with a friendly, professional experience.
• Register patients and verify demographic, insurance, and contact information.
• Verify insurance eligibility, coverage, and benefits before scheduled procedures.
• Communicate estimated financial responsibility to patients.
• Collect copays, deductibles, coinsurance, and outstanding balances.
• Process payments and provide accurate receipts.
• Answer patient questions regarding statements, insurance, and account balances.
• Review patient accounts for completeness and resolve missing or inaccurate information.
• Communicate with insurance companies regarding benefits, authorizations, and claim status.
• Assist with claims follow-up, denials, payment posting, and account resolution.
• Coordinate with clinical staff and the billing team to resolve patient account concerns.
• Answer incoming calls and direct inquiries appropriately.
• Maintain accurate documentation in the patient-management system.
• Protect patient confidentiality and follow HIPAA requirements.
• Perform additional administrative and patient-service duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organization

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Ophthalmology Surgery Center of Illinois in Itasca, IL seeks a dependable Billing Representative to support patient registration and billing, acting as a liaison between patients, insurance, clinical staff, and the billing team.

The role includes verifying eligibility, communicating financial responsibilities, collecting payments, and maintaining accurate patient records while upholding HIPAA and delivering compassionate care.