Compassionate Front Desk Specialist – Ophthalmology

OSCI; Itasca (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Ophthalmology Surgery Center of Illinois (OSCI) is seeking a friendly, dependable Patient Services Representative to join our team. You will be one of the first points of contact, creating a welcoming and organized experience from arrival through discharge.

The role requires clear communication, discretion with sensitive information, and support for patients and clinical teams in a fast-paced environment. The ideal candidate has previous customer-service, reception, or administrative experience,

Qualifications

• High school diploma or equivalent is required.
• Prior customer-service, reception, or admin experience is required.
• Medical-office or ambulatory surgery center experience preferred.
• Ophthalmology experience is a plus.
• Strong verbal and written communication and attention to detail.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Check patients in and out for scheduled procedures.
• Confirm demographic, contact, and insurance information.
• Obtain signatures, forms, IDs, and insurance documentation.
• Collect copays and patient-responsibility amounts.
• Process payments and provide receipts.
• Answer incoming calls and direct questions to the appropriate team.
• Communicate scheduling information and center procedures.
• Notify staff of arrivals, delays, or concerns.
• Maintain organized reception and waiting areas.
• Prepare and review patient paperwork for accuracy.
• Scan and upload documents into the system.
• Assist patients and families while maintaining confidentiality.
• Coordinate with clinical, scheduling, and business-office teams.
• Protect patient privacy and HIPAA compliance.
• Perform additional administrative and patient-service duties as assigned.

Skills

Customer service

Reception experience

Administrative experience

Communication skills

HIPAA compliance

Education

High school diploma or equivalent

Tools

MS Office

Medical office software

Job description

Ophthalmology Surgery Center of Illinois (OSCI) is seeking a friendly, dependable Patient Services Representative to join our team. You will be one of the first points of contact, creating a welcoming and organized experience from arrival through discharge.

The role requires clear communication, discretion with sensitive information, and support for patients and clinical teams in a fast-paced environment. The ideal candidate has previous customer-service, reception, or administrative experience,