Senior Billing & Process Governance Manager

Optimum; New York (NY); On-site; USD 103,000 - 169,000; Full time

Job summary

Optimum is seeking a Manager, Business Systems & Process Governance to lead cross-functional governance initiatives that improve billing accuracy and customer experience. You will help design and operate product catalogs and ensure disciplined execution across the offer lifecycle.

The role requires 5+ years in related governance roles, strong analytical skills, and the ability to translate complex requirements into durable operating processes.

Qualifications

• Bachelor’s degree in Business Administration, MIS, Operations, Finance, or a related field.
• 5+ years of experience in billing system operations, product catalogue management, customer experience, or related roles.
• Proven track record of leading governance initiatives and improving workflows.
• Strong analytical and problem-solving skills with data-analysis tools.
• Excellent project management and cross-department collaboration skills.

Responsibilities

• Lead design and implementation of billing governance policies and controls to improve accuracy and customer experience.
• Establish controls for billing-system access and change with proper authorization and traceability.
• Create and manage go-to-market offer governance, from intake to deployment and retirement.
• Shape the future-state product catalog within enterprise architecture.
• Coordinate requirements, reviews, testing, deployment readiness and handoff for catalog capabilities.
• Ensure catalog designs support consistent execution across channels.

Skills

Analytical skills

Project management

Cross-functional collaboration

Data analysis (Excel, SQL)

Education

Bachelor’s degree in Business Administration or related field

Tools

Excel

SQL

Job description

Optimum is seeking a Manager, Business Systems & Process Governance to lead cross-functional governance initiatives that improve billing accuracy and customer experience. You will help design and operate product catalogs and ensure disciplined execution across the offer lifecycle.

The role requires 5+ years in related governance roles, strong analytical skills, and the ability to translate complex requirements into durable operating processes.