Billing & Process Transformation Manager

Optimum; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Optimum is seeking a Manager of Billing & Business Process Management to lead governance and transformation initiatives that improve the customer billing experience, strengthen control over access and change, and reduce defects affecting customers. The role will also support the design, implementation, and operation of product catalogs within the future-state architecture.

The ideal candidate translates complex business and technology challenges into clear, sustainable operating processes

Qualifications

• Bachelor’s degree in Business Administration, MIS, Operations, Finance, or a related field.
• 5+ years of experience in billing operations, customer experience, system implementations or process improvement roles.
• Proven governance leadership and improving operational workflows.
• Strong analytical and problem-solving skills with data analysis proficiency (Excel/SQL).
• Excellent project management and cross-department collaboration.

Responsibilities

• Lead the design and implementation of billing governance policies, controls, decision rights, stage gates, and operating routines that improve billing accuracy and the end-to-end customer experience.
• Establish disciplined controls for billing-system access and change, including appropriate authorization, segregation of duties and traceability.
• Create control points for bill-impacting changes, including impact assessment, design review, test evidence, release readiness, approval, post-deployment validation, and issue escalation.
• Implement and continuously enhance a governed, end-to-end process for new and changed go-to-market offers, covering intake, prioritization, approval, design, configuration, testing, launch readiness, deployment, monitoring, and retirement.
• Ensure offer intent is translated consistently into catalog, ordering, billing, fulfillment, channel, and customer communication requirements.
• Promote reusable standards and lessons learned to reduce offer defects, rework, cycle-time friction, and inconsistent customer treatment.
• Help shape the business design, governance model, and implementation approach for product catalogs in the future-state enterprise architecture.
• Coordinate business requirements, solution reviews, user acceptance testing, deployment readiness, and operational handoff for catalog capabilities.
• Support ongoing catalog operations, including controlled change, data quality, issue triage, release coordination, documentation, and continuous improvement.

Skills

Analytical skills

Problem-solving

Project management

Communication

Collaboration

Data analysis tools

Education

Bachelor’s degree in Business Administration, MIS, Operations, Finance, or a related field

Job description

Optimum is seeking a Manager of Billing & Business Process Management to lead governance and transformation initiatives that improve the customer billing experience, strengthen control over access and change, and reduce defects affecting customers. The role will also support the design, implementation, and operation of product catalogs within the future-state architecture.

The ideal candidate translates complex business and technology challenges into clear, sustainable operating processes