Billing Analytics & Process Improvement Analyst

RXinsider LTD.; New York, Northern (NY, KY); Hybrid; USD 69,000 - 118,000; Full time

Benefits offered by this job

Bonus eligibility

Hybrid work model

Job summary

Wolters Kluwer CT Corporation is seeking a Business Analyst – Billing to analyze billing and payment operations and drive process and technology improvements.

This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. The Director, Customer Success, leads the function in a hybrid schedule (2 days in office, 3 days remotely).

Qualifications

• Bachelor’s degree in Business, IT, or related field (or equivalent).
• MBA preferred.
• 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred).
• Strong analytical and problem-solving capabilities.
• Experience with SDLC methodologies (Agile/SAFe, Waterfall).
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Experience with tools such as ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets.
• SQL and data visualization tools (Power BI) experience preferred.

Responsibilities

• Lead the analysis, design, and optimization of billing and payment processes and platforms
• Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities
• Develop process maps, use cases, and functional requirements
• Act as the voice of stakeholders, incorporating feedback from frontline teams and customers
• Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams
• Support project delivery, including requirement clarification, risk identification, and issue resolution
• Participate in testing strategy, User Acceptance Testing (UAT), and production releases
• Assist with training, documentation, and post-implementation support
• Contribute to business cases, project documentation, and operational reporting

Skills

Billing domain knowledge

Requirements gathering

Process mapping

SDLC methodologies

SQL

Power BI

JIRA

Confluence

Visio

Lucidchart

Miro

Smartsheets

Microsoft Office

Education

Bachelor’s degree in Business, Information Technology, or related field

MBA

Tools

ADO

JIRA

Confluence

Visio

Lucidchart

Miro

Smartsheets

Job description

Wolters Kluwer CT Corporation is seeking a Business Analyst – Billing to analyze billing and payment operations and drive process and technology improvements.

This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. The Director, Customer Success, leads the function in a hybrid schedule (2 days in office, 3 days remotely).