Billing & Process Excellence Manager

Optimum Communications Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Optimum Communications Inc. in New York seeks a Manager of Billing & Business Process Management to lead cross-functional governance and transformation that improve the customer billing experience, tighten controls over billing-system access and changes, and reduce defects affecting customers.

The role will also support the design, implementation, and ongoing operation of product catalogs within the future-state architecture, translating complex business and technology challenges into clear

Qualifications

• Bachelor's degree in Business Administration, MIS, Operations, Finance, or related field.
• 5+ years in billing operations, customer experience, or process improvement roles.
• Proven governance initiative leadership and workflow improvement.
• Strong analytical skills with data tools (Excel/SQL).
• Excellent project management and cross-department collaboration.

Responsibilities

• Lead billing governance policies, controls, and end-to-end customer experience.
• Establish controls for billing-system access, change, and traceability.
• Define and implement end-to-end go-to-market offer governance process.
• Shape future-state product catalog governance and metadata standards.
• Coordinate catalog operations, testing, deployment readiness, and handoff.

Skills

Governance leadership

Analytical skills

Project management

Communication & collaboration

Change management

Education

Bachelor's degree in Business Administration / MIS / Operations / Finance

Tools

Excel

SQL

Job description

Optimum Communications Inc. in New York seeks a Manager of Billing & Business Process Management to lead cross-functional governance and transformation that improve the customer billing experience, tighten controls over billing-system access and changes, and reduce defects affecting customers.

The role will also support the design, implementation, and ongoing operation of product catalogs within the future-state architecture, translating complex business and technology challenges into clear