Billing Transformation Lead

HINCX Hiscox Inc.; Atlanta (GA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus

401(k) with matching

Comprehensive health insurance, vision

Dental and FSA plans

Life and disability coverage

Paid time off and holidays

Parental leave

Sabbatical after 5 years

Headspace subscription

Well-Being program

Job summary

Hiscox USA seeks a Billing Excellence Lead to drive continuous improvement and design scalable, customer-centric billing processes. You will lead cross-functional projects, support new billing technologies, and track outcomes like cost savings and cycle-time reduction.

This hybrid role requires collaboration with the Transformation Office and Operations Delivery to enable compliant, growth-focused billing operations.

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or related field.
• 5+ years’ experience in process improvement or billing excellence roles.
• Lean Six Sigma or similar process improvement certification preferred.
• Strong analytical, project management, and stakeholder engagement skills.
• Experience with billing systems, automation tools, and data analytics platforms (e.g., SQL, Power BI, Tableau).

Responsibilities

• Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities.
• Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience.
• Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams.
• Support the implementation of new billing technologies, ensuring alignment with operational goals and compliance standards.
• Support reconciliation processes between billing systems, payments, and general ledger.
• Analyze billing data to identify trends, root causes, and improvement opportunities.
• Develop and deliver training and change management initiatives to embed process improvements.
• Track and report on improvement outcomes, including cost savings, cycle time reduction, and customer satisfaction.
• Contribute to strategic planning and roadmap development for billing excellence initiatives.

Skills

Process improvement

Education

Bachelor's degree

Tools

SQL

Power BI

Tableau

Job description

Hiscox USA seeks a Billing Excellence Lead to drive continuous improvement and design scalable, customer-centric billing processes. You will lead cross-functional projects, support new billing technologies, and track outcomes like cost savings and cycle-time reduction.

This hybrid role requires collaboration with the Transformation Office and Operations Delivery to enable compliant, growth-focused billing operations.