Hybrid Billing Excellence Lead: Transform & Automate Ops

Hiscox; Atlanta (GA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary & bonus

401(k) with company matching

Comprehensive health insurance

Paid time off + holidays

Parental leave

Sabbatical after 5 years

Health club reimbursement

Headspace subscription

Well-Being award

Modern open offices

Job summary

Hiscox USA seeks a Billing Excellence Lead to drive transformation within the billing function. You will lead process design, improvements, and automation initiatives in a hybrid office setup, collaborating with the Transformation Office and Operations Delivery to enable scalable, customer-centric billing operations.

The role requires 5+ years in process improvement or billing excellence, plus Lean Six Sigma certification.

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or related field.
• 5+ years’ experience in process improvement or billing excellence roles, preferably in insurance or financial services.
• Experience with billing systems, automation tools, and data analytics platforms (e.g., SQL, Power BI, Tableau).
• Lean Six Sigma or similar process improvement certification preferred.
• Strong analytical, project management, and stakeholder engagement skills.

Responsibilities

• Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities.
• Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience.
• Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams.
• Support the implementation of new billing technologies, ensuring alignment with operational goals and compliance standards.
• Support reconciliation processes between billing systems, payments, and general ledger.
• Analyze billing data to identify trends, root causes, and improvement opportunities.
• Develop and deliver training and change management initiatives to embed process improvements.
• Track and report on improvement outcomes, including cost savings, cycle time reduction, and customer satisfaction.
• Contribute to strategic planning and roadmap development for billing excellence initiatives.

Skills

Analytical skills

Project management

Stakeholder engagement

Education

Lean Six Sigma certification

Tools

Billing systems

Automation tools

SQL

Power BI

Tableau

Job description

Hiscox USA seeks a Billing Excellence Lead to drive transformation within the billing function. You will lead process design, improvements, and automation initiatives in a hybrid office setup, collaborating with the Transformation Office and Operations Delivery to enable scalable, customer-centric billing operations.

The role requires 5+ years in process improvement or billing excellence, plus Lean Six Sigma certification.