Billing & Settlement Operations Manager

Stefanini, Inc; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Stefanini, Inc. is looking for an experienced professional to lead critical back-office operations related to billing and settlement in Chandler, Arizona. This role requires a strong analytical background, preferably with 5 years in Card Network billing and expertise in managing financial institution partner relationships.

Key responsibilities include ensuring billing accuracy, identifying process improvements, and serving as a subject matter expert. Ideal candidates will possess excellent problem-solving skills and advanced proficiency in Excel.

Qualifications

• Minimum 5 years of experience in Card Network billing or processor billing/settlement reconciliation.
• Prior experience supporting card debit and/or credit programs required.
• Ability to work independently within established policies and procedures.

Responsibilities

• Design and execute controls to ensure accurate billing.
• Identify system changes to improve billing accuracy.
• Analyze billing issues and drive resolutions.
• Serve as SME on billing processes.
• Provide reporting and reconciliation support.
• Ensure accurate allocation of Card Network fees.
• Develop documentation for billing processes.
• Investigate and resolve billing discrepancies.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Advanced Excel proficiency

Verbal communication

Written communication

Education

BS/BA degree

Tools

Excel

MS Office Suite

Job description

Job Details

Job ID#: 4088

Job Category: Operations

Job Description

This is an individual contributor role that will lead critical back‑office operations related to billing, settlement, and relationships with Card Network and processor partners. This individual will serve as the internal SME for all things billing, driving accuracy, resolving exceptions, and identifying process improvements across a complex, multi‑partner environment.

Key Responsibilities

• Design and execute weekly, monthly, quarterly, and annual controls to ensure accurate Card Network and processor billing across the organization and its financial institution partners.
• Independently identify system configuration and process changes that improve billing accuracy or reduce fees.
• Analyze complex billing and fee issues to determine root cause and drive resolution.
• Serve as subject matter expert on how financial institution partners are billed and how income and fees flow.
• Provide reporting, invoicing, and tracking in support of cross‑processor and pass‑through billing.
• Reconcile General Ledger accounts in collaboration with internal Accounting and Finance teams and external partners.
• Ensure Card Network fees are appropriately allocated in coordination with Licensing.
• Develop and maintain end‑to‑end documentation for all billing and invoicing processes, including inputs, outputs, and responsible parties.
• Investigate and resolve exceptions, discrepancies, and billing errors directly with processors and Card Networks.
• Assist in managing the accuracy of data used to compile program statistics, invoices, client records, and other key outputs.

Job Requirements

• BS/BA degree required.
• Minimum 5 years of experience in Card Network billing or processor billing/settlement reconciliation.
• Prior experience supporting card debit and/or credit programs required.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Advanced proficiency in Excel (data manipulation); broader MS Office Suite competency required.
• Strong written and verbal communication skills.
• Ability to work independently within established policies and procedures.