Billing Data Insights Analyst — Hybrid MD

Element Fleet Management; Maryland; Hybrid; USD 60,000 - 83,000; Full time

Job summary

Element Fleet Management in Owings Mills, MD is seeking a Billing Operations Analyst to transform billing data into insights, build dashboards, and partner with cross-functional teams to improve billing accuracy and client experience.

You will analyze trends, variances, and recurring issues, translating complex data into actionable recommendations for leadership and stakeholders while supporting proactive client communication and operational efficiency.

Qualifications

• Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.
• Analytical skills to interpret data and identify trends.
• Experience with reports, dashboards, spreadsheets, databases, and related tools.
• Strong Excel skills to organize and summarize large data sets.
• Ability to translate business questions into data requirements.
• Problem-solving and root-cause analysis capabilities.
• Willingness to work from Maryland office per hybrid schedule.

Responsibilities

• Analyze billing data and generate actionable insights. Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
• Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.
• Translate complex billing data into clear business insights, summaries, and recommendations that support client-facing communication and operational decision-making.
• Support proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.
• Partner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis.
• Conduct root-cause analysis on recurring disputes, billing errors, escalations, and service issues. Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction.
• Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.
• Prepare executive-ready summaries, recurring reporting, and performance updates for leadership and stakeholders.
• Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.
• Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.
• Internally, this the title is "Billing Business Analyst"

Skills

Analytical thinking

Data analysis

Ability to translate questions into a<

Problem-solving

Excel proficiency

Communication

Education

College/University degree

Tools

Snowflake

Salesforce

Power BI

Tableau

SQL

Alteryx

Excel Power Query

Job description

Element Fleet Management in Owings Mills, MD is seeking a Billing Operations Analyst to transform billing data into insights, build dashboards, and partner with cross-functional teams to improve billing accuracy and client experience.

You will analyze trends, variances, and recurring issues, translating complex data into actionable recommendations for leadership and stakeholders while supporting proactive client communication and operational efficiency.