Billing Operations Leader - Hybrid Law Firm

Cozen O'Connor; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 145,000; Full time

Job summary

Cozen O'Connor, a leading law firm, seeks a Billing Manager to oversee the monthly billing lifecycle and lead a hybrid team supporting attorneys and clients across the firm. Reporting to the Director of Billing & Collections, you will ensure timely and accurate invoicing while delivering exceptional service.

The ideal candidate has 7+ years in billing/revenue management within a law firm environment, strong process-improvement skills, and a collaborative leadership style to build relationships

Qualifications

• Bachelor’s degree preferred (Finance, Accounting, or Business-linked field).
• 7+ years in progressive billing, revenue management, accounting, or finance, ideally in a law firm or professional services.
• Strong understanding of legal billing practices and revenue-cycle operations.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication with attorneys, clients, and senior leadership.

Responsibilities

• Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery.
• Monitor departmental productivity, workload distribution, and billing performance metrics.
• Identify opportunities to streamline workflows, improve controls, and enhance billing efficiency.
• Manage, mentor, and develop a team of billing professionals in a hybrid work environment.
• Foster a culture of accountability, collaboration, responsiveness, and exceptional client service.
• Provide coaching, training, and professional development opportunities to support team growth and succession planning.
• Partner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the department.
• Oversee billing-related aspects of attorney, client, and matter onboarding.
• Collaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate onboarding and implementation.
• Work with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilities.
• Support billing-related projects, system enhancements, testing initiatives, and process improvement efforts.
• Act as an escalation point for complex billing inquiries and attorney requests.
• Develop strong working relationships with attorneys, clients, and business services professionals.
• Maintain a proactive, solutions-oriented approach to supporting firm and client needs.

Skills

Billing management

Hybrid team leadership

Legal billing

Analytical skills

Excel

Communication

Multitasking

Attention to detail

Education

Bachelor’s degree preferred (Finance/Accounting/Business)

Tools

Microsoft Excel

Financial management systems

Job description

Cozen O'Connor, a leading law firm, seeks a Billing Manager to oversee the monthly billing lifecycle and lead a hybrid team supporting attorneys and clients across the firm. Reporting to the Director of Billing & Collections, you will ensure timely and accurate invoicing while delivering exceptional service.

The ideal candidate has 7+ years in billing/revenue management within a law firm environment, strong process-improvement skills, and a collaborative leadership style to build relationships