Billing Operations Lead | Accuracy, Automation & Growth

NCM Associates; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

NCM Associates is seeking a Billing Manager to lead billing teams, ensuring accurate and timely invoicing across services, recurring charges, and special arrangements. The role blends people leadership with hands-on billing, issue resolution, and process improvement.

The candidate will deepen understanding of NCM’s services, translate processes into rigorous procedures, and collaborate with Finance to enhance data quality and controls across Salesforce and connected accounting systems.

Qualifications

• Experience owning complex billing processes involving multiple services, recurring charges, contract terms, adjustments, and credits.
• Strong Salesforce knowledge and Certinia experience preferred.
• Bachelor’s degree in accounting, finance or related field preferred.
• Direct experience managing employees, balancing workloads, coaching performance, and providing hands-on operational support.
• Strong Microsoft Excel skills, including data manipulation, lookups, pivot tables, and comparison of large datasets.

Responsibilities

• Oversee daily billing activities across both teams, including recurring charges, contract-based billing, adjustments, credits, and one-time services.
• Prepare, review, and process invoices directly as needed; provide coverage during absences, peak periods, and complex billing situations.
• Manage special billing for individual moderator engagements, including one-on-one client meetings billed separately from recurring services.
• Validate service details, contract terms, rates, supporting documentation, and required approvals before invoices are issued.
• Monitor unbilled services, incomplete records, and unresolved exceptions; follow through to prevent missed, delayed, or duplicate billing.
• Balance workloads, set daily priorities, monitor progress, and address performance concerns with timely feedback and support.
• Build team understanding of billing processes, system dependencies, and the reasons behind controls; maintain documented procedures and cross-training for reliable coverage.
• Understand how service, client, and contract data moves through Salesforce and connected billing and accounting systems, including its impact on the general ledger.
• Use Excel and system reports to organize, compare, and analyze data; identify missing information, unusual charges, and billing discrepancies.
• Investigate exceptions, reconcile billing activity within the relevant ledger, and coordinate corrections with Finance; research supporting charges in systems such as Ramp when needed.
• Evaluate workflows, identify bottlenecks and recurring errors, and implement practical changes that increase team capacity while preserving accuracy.
• Translate high-level process goals into specific steps, ownership, documentation, and training; work through implementation issues and confirm changes are effective.
• Partner with Finance and system owners to improve data quality, strengthen approvals and validation controls, and reduce manual work.
• Track and report billing accuracy, turnaround time, unbilled work, unresolved issues, and team productivity; communicate risks and recommended actions to leadership.
• Partner with Sales, Account Management, Operations, Finance, and other internal stakeholders to resolve discrepancies and keep billing moving.

Skills

Salesforce knowledge

Excel data manipulation

Data analysis

Communication

Education

Bachelor’s degree in accounting/finance

Tools

Salesforce

Certinia

Ramp

Job description

NCM Associates is seeking a Billing Manager to lead billing teams, ensuring accurate and timely invoicing across services, recurring charges, and special arrangements. The role blends people leadership with hands-on billing, issue resolution, and process improvement.

The candidate will deepen understanding of NCM’s services, translate processes into rigorous procedures, and collaborate with Finance to enhance data quality and controls across Salesforce and connected accounting systems.