Senior Billing Operations Lead — Complex Invoices & Close

NWN; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

NWN is seeking a Billing Operations professional to generate, review, and process customer invoices across complex billing arrangements, including contract, usage, subscription, and fulfillment models. You will act as the escalation point for complex billing queries, resolving discrepancies to source and documenting resolutions.

You will own month-end and year-end billing close activities, mentor billing specialists, and drive process improvements for repeatable operations, helping ensure

Responsibilities

• Generate, review, and process accurate customer invoices for complex billing arrangements across contract, usage, subscription, and fulfillment models.
• Serve as the escalation point for complex billing queries and disputes, resolving discrepancies to their source and documenting professional resolutions.
• Own month-end and year-end billing close activities, mentor and train billing specialists, and drive process improvements for repeatable operations.

Job description

NWN is seeking a Billing Operations professional to generate, review, and process customer invoices across complex billing arrangements, including contract, usage, subscription, and fulfillment models. You will act as the escalation point for complex billing queries, resolving discrepancies to source and documenting resolutions.

You will own month-end and year-end billing close activities, mentor billing specialists, and drive process improvements for repeatable operations, helping ensure