Billing Operations Lead

Baker Donelson; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Baker Donelson in Houston, TX seeks a Billing Manager to lead the Billing Team, oversee the complete billing cycle, and ensure accurate invoicing and timely revenue collection. The role requires hands-on supervision, collaboration with attorneys and departments, and a focus on operational excellence in a high‑volume environment.

Reporting to the Director of Revenue Services, you will monitor workloads, train staff, and drive improvements in billing processes while maintaining strong client

Qualifications

• Strong working knowledge of the billing functions and legal billing cycles.
• Excellent written and verbal communication skills.
• Highly proficient in Excel.
• Experience with operations/financial systems (Aderant and Prebill Viewer).
• Previous law firm billing management experience.
• Detail oriented, efficient, organized with the ability to multitask.
• Strong analytical and problem-solving skills.

Responsibilities

• Motivate, mentor, and provide leadership to the Billing team, including establishing controls to ensure quality and integrity of billing processes.
• Monitor workload distribution and overtime requirements, identify efficiency improvements, and implement changes with the Director of Revenue Services.
• Maintain hands-on knowledge of all billing functions to provide training and back-up, including bill preparation, review, prebill review, write-offs, and exception rate management.
• Manage and oversee all Billing Department functions, ensuring work is accurate and deadlines are met.
• Monitor actual billings against budgets/targets and liaise with Revenue Managers as needed.
• Conduct group and individual training for all billing software users.
• Maintain and update the billing training manual and related presentations.
• Lead the Billing team with a results-focused approach.
• Review billing progress and produce reports and analyses of billing statistics.

Skills

Billing knowledge

Communication skills

Excel proficiency

Billing systems knowledge

Law firm experience

Detail oriented

Analytical thinking

Tools

Aderant

Prebill Viewer

Job description

Baker Donelson in Houston, TX seeks a Billing Manager to lead the Billing Team, oversee the complete billing cycle, and ensure accurate invoicing and timely revenue collection. The role requires hands-on supervision, collaboration with attorneys and departments, and a focus on operational excellence in a high‑volume environment.

Reporting to the Director of Revenue Services, you will monitor workloads, train staff, and drive improvements in billing processes while maintaining strong client