Billing Lead - Service Invoicing & Team Coach (Hybrid)

Traka Group; Monroe (NC); Híbrido; USD 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision plans

401(k) with company matching

PTO and paid holidays

Disability and life insurance

Descripción de la vacante

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Monroe, NC is seeking a Lead Billing Administrator to guide a billing team, oversee service‑call invoicing, and ensure billing accuracy. You will train staff, audit work, and escalate complex issues while coordinating with Accounts Receivable and field branches.

The role requires an associate degree and 2+ years in billing or customer service, with strong Excel/Word skills and attention to detail. Hybrid work with benefits.

Formación

• Demonstrated knowledge of billing processes, controls, and best practices.
• Excellent written and verbal communication skills.
• Strong attention to detail with proven organizational and time management abilities.
• Ability to multitask, prioritize work, and problem‑solve in a fast-paced environment.

Responsabilidades

• Provide day‑to‑day leadership, guidance, and support to a team of Billing Administrators responsible for invoicing customer service calls.
• Process and oversee billing transactions related to service activity, ensuring accuracy, completeness, and adherence to established billing guidelines.
• Review and audit billing work completed by team members; identify errors, resolve inconsistencies, and provide coaching or guidance as needed.
• Train and support new and existing billing staff on processes, systems, and best practices.
• Serve as a point of escalation for billing questions, exceptions, or complex issues prior to manager involvement.
• Collaborate closely with Accounts Receivable, field branches, and internal partners to ensure accurate billing and minimize customer disputes or delays.
• Maintain accurate customer and end‑user information within billing systems.
• Analyze billing and service call reporting to identify trends, issues, and opportunities for improvement.
• Support the Service Invoicing Manager with daily operational activities, workload management, and reporting needs.
• Assist with documentation of processes and participate in continuous improvement initiatives.

Conocimientos

Billing processes

Coaching peers

Time management

Communication skills

Educación

Associate’s Degree or equivalent

Herramientas

Excel

Word

Spreadsheets

Descripción del empleo

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Monroe, NC is seeking a Lead Billing Administrator to guide a billing team, oversee service‑call invoicing, and ensure billing accuracy. You will train staff, audit work, and escalate complex issues while coordinating with Accounts Receivable and field branches.

The role requires an associate degree and 2+ years in billing or customer service, with strong Excel/Word skills and attention to detail. Hybrid work with benefits.