Billing Team Lead — Invoicing & Process Excellence

Assa Abloy Ab; Monroe (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

Dental and vision coverage

401(k) with company match

PTO and paid holidays

Flexible scheduling

Ongoing training and recognition

Job summary

ASSA ABLOY Entrance Systems, a global leader in automated door solutions, is seeking a Lead Billing Administrator in Monroe, NC. You will lead a team responsible for invoicing customer service calls, ensuring accuracy and compliance with billing guidelines.

The role requires strong billing knowledge, customer service experience, and the ability to coach staff. You will work closely with Accounts Receivable and other internal partners to maintain clean billing records, support month-end

Qualifications

• Associate’s Degree or equivalent combination of education and experience.
• Minimum of 2 years of billing and/or customer service experience required.
• Strong proficiency in Microsoft Office applications, including Excel and Word.

Responsibilities

• Provide day‑to‑day leadership to a team of Billing Administrators responsible for invoicing customer service calls.
• Process and oversee billing transactions related to service activity, ensuring accuracy and adherence to guidelines.
• Review and audit billing work; identify errors and provide coaching as needed.
• Train and support billing staff on processes, systems, and best practices.
• Collaborate with Accounts Receivable, field branches, and internal partners to ensure accurate billing and minimize disputes.

Skills

Billing processes

Customer service

Attention to detail

Time management

Education

Associate’s Degree or equivalent

Tools

Microsoft Office Suite

Excel

Word

Job description

ASSA ABLOY Entrance Systems, a global leader in automated door solutions, is seeking a Lead Billing Administrator in Monroe, NC. You will lead a team responsible for invoicing customer service calls, ensuring accuracy and compliance with billing guidelines.

The role requires strong billing knowledge, customer service experience, and the ability to coach staff. You will work closely with Accounts Receivable and other internal partners to maintain clean billing records, support month-end