Billing Team Lead — Invoicing & Process Improvement

ASSA ABLOY Group; Monroe (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company matching

Disability, life, and accidental ins.

15 PTO days

11 paid holidays

Tuition reimbursement

Length of Service awards

Job summary

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Lead Billing Administrator to guide a team responsible for invoicing customer service calls and related billing activities.

You will oversee transactions, ensure accuracy, and coach staff on best practices while collaborating with Accounts Receivable to minimize disputes. A strong background in billing and MMOffice tools is required. This on-site role offers comprehensive benefits and career growth.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Minimum of 2 years of billing and/or customer service experience.
• Strong proficiency with Excel, Word, and spreadsheets.
• Excellent written and verbal communication skills.
• Detail-oriented with solid organizational and time management abilities.
• Ability to multitask and work independently and in a team.

Responsibilities

• Provide day-to-day leadership to a team of Billing Administrators.
• Oversee billing transactions for service activity ensuring accuracy.
• Review and audit billing work, identify and resolve errors.
• Coach and train staff on processes and systems.
• Escalate complex billing questions for manager review.
• Collaborate with Accounts Receivable and field branches to minimize disputes.
• Maintain accurate customer and end-user data in billing systems.
• Analyze billing reports to identify trends and opportunities for improvement.
• Support daily operational activities and reporting needs.

Skills

Billing knowledge

Microsoft Office

Attention to detail

Communication skills

Time management

Education

Associate’s Degree or equivalent

Tools

Excel

Word

Spreadsheets

Job description

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Lead Billing Administrator to guide a team responsible for invoicing customer service calls and related billing activities.

You will oversee transactions, ensure accuracy, and coach staff on best practices while collaborating with Accounts Receivable to minimize disputes. A strong background in billing and MMOffice tools is required. This on-site role offers comprehensive benefits and career growth.