Billing Operations Lead

ASSA ABLOY Entrance Systems AB; Monroe (NC); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

PTO 15 days + 11 holidays

Disability insurance

Life insurance

Job summary

ASSA ABLOY Entrance Systems AB in Monroe, NC seeks a Local Billing Lead to head a team of Billing Administrators handling invoicing for service calls. You will oversee billing transactions, ensure accuracy and adherence to guidelines, and coach staff to improve processes.

Collaborate with Accounts Receivable, field branches, and internal partners to minimize disputes and delays. Strong Excel and communication skills are required, with an associate degree or equivalent and 2+ years in billing or

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Minimum of 2 years of billing and/or customer service experience.
• Strong Excel and Word proficiency; excellent written and verbal communication.

Responsibilities

• Provide day-to-day leadership to Billing Administrators handling invoicing.
• Process and oversee billing transactions for service activity with accuracy.
• Review, audit, and coach on billing work; escalate complex issues as needed.
• Collaborate with Accounts Receivable, field branches, and internal partners.
• Maintain accurate customer data in billing systems and drive process improvements.

Skills

Billing processes

Customer service

Microsoft Excel

Verbal & written communication

Attention to detail

Education

Associate’s Degree or equivalent

Tools

Excel

Word

Job description

ASSA ABLOY Entrance Systems AB in Monroe, NC seeks a Local Billing Lead to head a team of Billing Administrators handling invoicing for service calls. You will oversee billing transactions, ensure accuracy and adherence to guidelines, and coach staff to improve processes.

Collaborate with Accounts Receivable, field branches, and internal partners to minimize disputes and delays. Strong Excel and communication skills are required, with an associate degree or equivalent and 2+ years in billing or