Billing & Intake Specialist: Detail-Driven Ops Pro

Advantage Communications Group; United States; On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Life insurance

Wellness programs

Professional development and learning

Job summary

Advantage Communications Group seeks an Expense Specialist to support intake of customer bills, invoices, and related files, ensuring they are received, tracked, and ready for processing.

The role monitors queues, follows processes to identify missing items, maintains documentation, and assists with routine intake issues to support accurate and timely billing operations within the Expense Management team.

Qualifications

• Strong organizational skills with queue and deadline management.
• High attention to detail in invoice status and file activity.
• Clear written status updates and issue documentation.
• Comfortable learning across multiple systems and portals.
• Basic Excel skills and tracker maintenance.
• Ability to follow through and stay accountable.
• Recognize delays or escalation needs in workflows.

Responsibilities

• Own daily monitoring of intake queues to ensure invoices and files are received and progressing.
• Track and follow up on missing, delayed, or incomplete bill activity with providers and internal teams.
• Log and manage tickets for retrieval, delivery, loading failures, and data flow interruptions.
• Partner with third-party providers to resolve routine intake issues.
• Maintain documentation of open items, follow-up activity, and blockers.
• Communicate status updates, risks, and next steps to managers and leadership.
• Identify recurring issues and escalate trends for process improvements.

Skills

Organization

Attention to detail

Communication

Multi-system familiarity

Excel basics

Follow-through

Escalation awareness

Tools

Excel

Ticketing tools

Job description

Advantage Communications Group seeks an Expense Specialist to support intake of customer bills, invoices, and related files, ensuring they are received, tracked, and ready for processing.

The role monitors queues, follows processes to identify missing items, maintains documentation, and assists with routine intake issues to support accurate and timely billing operations within the Expense Management team.