Expense Specialist

Advantage Communications Group; United States; On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Life insurance

Wellness programs

Professional development and learning

Job summary

Advantage Communications Group seeks an Expense Specialist to support intake of customer bills, invoices, and related files, ensuring they are received, tracked, and ready for processing.

The role monitors queues, follows processes to identify missing items, maintains documentation, and assists with routine intake issues to support accurate and timely billing operations within the Expense Management team.

Qualifications

• Strong organizational skills with queue and deadline management.
• High attention to detail in invoice status and file activity.
• Clear written status updates and issue documentation.
• Comfortable learning across multiple systems and portals.
• Basic Excel skills and tracker maintenance.
• Ability to follow through and stay accountable.
• Recognize delays or escalation needs in workflows.

Responsibilities

• Own daily monitoring of intake queues to ensure invoices and files are received and progressing.
• Track and follow up on missing, delayed, or incomplete bill activity with providers and internal teams.
• Log and manage tickets for retrieval, delivery, loading failures, and data flow interruptions.
• Partner with third-party providers to resolve routine intake issues.
• Maintain documentation of open items, follow-up activity, and blockers.
• Communicate status updates, risks, and next steps to managers and leadership.
• Identify recurring issues and escalate trends for process improvements.

Skills

Organization

Attention to detail

Communication

Multi-system familiarity

Excel basics

Follow-through

Escalation awareness

Tools

Excel

Ticketing tools

Job description

Advantage Communications Group is seeking an Expense Specialist to join our team. The Expense Specialist supports the intake of customer bills, invoices, and related files to help ensure they are received, tracked, and available for processing. This role monitors assigned operational queues, follows established processes to identify missing or incomplete items, maintains accurate documentation, and assists with routine intake issues. Their work supports accurate and timely customer billing operations while building knowledge of the systems, providers, and processes that support the Expense Management team.

The Work

• Own the daily monitoring of assigned intake queues to ensure expected invoices, bills, and related files are received, loaded, and progressing through the workflow.
• Track and follow up on missing, delayed, incomplete, or failed bill and file activity with third-party providers and internal teams.
• Log, manage, and maintain tickets for bill retrieval, file delivery, loading failures, portal access, login issues, and other data flow interruptions through resolution.
• Partner with third-party providers to resolve routine intake issues related to invoice downloads, file delivery, file quality, inventory files, and system population.
• Maintain accurate documentation of open items, follow-up activity, resolution status, and blockers to provide visibility into intake performance.
• Communicate status updates, risks, and next steps to Expense Analysts, Service Delivery Managers, Inventory Analysts, and leadership as appropriate.
• Identify recurring provider, file, portal, or process issues that may impact billing timelines and escalat e trends and recommendations to the Manager, Expense Management.

Qualifications and Experience

Required

• 0–2 years of experience in operations, customer support, billing support, queue management, vendor coordination, help desk, administrative support, or another detail-oriented operational role.
• Strong organizational skills with the ability to manage assigned queues, tickets, follow-ups, and recurring deadlines.
• High attention to detail when reviewing invoice status, file activity, account information, customer records, and ticket updates.
• Strong written communication skills with the ability to clearly document issues and provide status updates.
• Comfortable learning and working across multiple systems, portals, ticketing tools, shared work queues, and trackers.
• Basic Excel skills, including sorting, filtering, and maintaining trackers.
• Demonstrated follow-through and accountability when managing assigned work.
• Ability to recognize when work is delayed, incomplete, or requires escalation.

Preferred

• Experience in telecom billing, telecom expense management, managed services, or billing operations.
• Experience working directly with third-party providers, vendors, carriers, or external support teams.
• Experience using ticketing systems, workflow tools, customer portals, or queue management platforms.
• Familiarity with invoice retrieval, file delivery, secure file transfer, portal administration, or data loading processes.
• Experience tracking service levels, aging items, operational queues, or open issue management.
• Experience supporting analysts, service delivery teams, account teams, or customer operations.
• Exposure to inventory files, billing files, customer account data, or basic data validation.

Salary and Benefits

$45,700- $52,000 annual salary based on experience and achievement. We offer a comprehensive benefits package, including medical, dental, and vision insurance.

• 401(k) retirement plan with company match
• paid time off
• life insurance
• employee wellness programs
• professional development and learning opportunities