Billing Experience Manager, HealthTech SaaS

Prompt Health

United States

Hybrid

USD 65,000 - 95,000

Full time

8 days ago

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Benefits offered by this job

Remote/hybrid environment

Competitive salaries

Equity potential

Flexible PTO

Insurance benefits

401k

Job summary

Prompt Therapy Solutions, Inc is hiring a Billing Experience Manager to join our growing Success Team in the United States. You will become the expert on our billing/reporting suite, troubleshoot billing issues, and help translate customer needs into feature requests.

The role emphasizes proactive problem solving, process improvement, and collaboration with engineers and Enterprise Billing Success Managers to ensure top-tier customer outcomes.

Qualifications

Experience as Rehab Clinician (SLP/OT/PT/COTA/PTA)
Strong analytical troubleshooting skills
Proactive, self-motivated and able to learn quickly
Excellent written and verbal communication

Responsibilities

Respond to customer inquiries via the help desk and maintain mastery of the billing offerings
Be the customer champion, guiding users to solutions and updating documentation
Support development and update of knowledge bases for scale
Drive customer satisfaction by understanding needs and delivering value in each ticket
Establish workflows to run the support team efficiently
Identify opportunities to improve product and service features based on feedback

Skills

MS Excel

Analytical thinking

Written communication

Verbal communication

Troubleshooting

Education

Rehab Clinician background

Tools

Zendesk

Billing software

Job description

The role emphasizes proactive problem solving, process improvement, and collaboration with engineers and Enterprise Billing Success Managers to ensure top-tier customer outcomes.

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