Billing Experience Manager - Remote & Growth Opportunity

Prompt Health; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote/hybrid environment

Competitive salaries

401k

Flexible PTO

Medical, dental, and vision insurance

Job summary

Prompt Health is seeking a Billing Experience Manager to join our Success Team and become an expert in the Prompt billing/reporting suite. You will troubleshoot issues, respond to inquiries, and help scale our knowledge base while collaborating closely with engineers on billing bugs.

This role emphasizes customer advocacy, proactive problem solving, and cross-functional communication to improve billing features and customer outcomes in a fast-paced healthcare tech environment.

Qualifications

• Experience as a Rehab Clinician and/or in clinical settings.
• Analytical mindset with strong troubleshooting and testing skills in software.

Responsibilities

• Develop and maintain understanding of billing offerings to respond to customer inquiries.
• Be each customer’s champion by providing ongoing support via our help desk platform.
• Support development and update of knowledge base to scale help desk support.
• Promote customer satisfaction and loyalty by understanding evolving needs and delivering value.
• Learn and establish processes for the support team to run efficiently.
• Improve customer experience by identifying opportunities to enhance product and service features.
• Assist in prioritization of billing tickets by quantifying needs and value points.
• Share user feedback to Product and help translate into valuable features.
• Provide background support to Enterprise Billing Success Managers during client calls and document new tickets.

Skills

Analytical mindset

Troubleshooting

Strong communication

Autonomous learning

Education

Rehab Clinician (SLP/OT/PT/COTA/PTA)

Tools

MS Excel

Zendesk

Job description

Prompt Health is seeking a Billing Experience Manager to join our Success Team and become an expert in the Prompt billing/reporting suite. You will troubleshoot issues, respond to inquiries, and help scale our knowledge base while collaborating closely with engineers on billing bugs.

This role emphasizes customer advocacy, proactive problem solving, and cross-functional communication to improve billing features and customer outcomes in a fast-paced healthcare tech environment.