Billing Experience Lead: Client-Focused Partner

CEI Fleet Collision and Safety; Owings Mills, Northern (MD, KY); Hybrid; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Paid time-off

Job summary

Element Fleet Management in Owings Mills, MD is seeking a Billing Client Experience Partner to manage assigned client billing relationships and serve as the primary billing contact. You will resolve inquiries, explain invoices, and drive consistent billing processes with internal teams.

The role emphasizes building trusted client relationships, proactive communication, and continuous improvement within a collaborative, high-growth environment.

Qualifications

• Experience in billing operations, finance operations, client service, customer support, or a related field.
• Experience resolving customer or client inquiries in a professional environment.
• Ability to analyze billing information and identify routine billing discrepancies.
• Experience using billing systems, case management systems, reporting tools, or similar business applications.
• Strong written and verbal communication skills.
• Ability to prioritize multiple client requests while maintaining accuracy.

Responsibilities

• Manage assigned client billing relationships.
• Serve as the primary billing contact for assigned clients by responding to billing inquiries, explaining invoices, adjustments, variances, and billing processes, and maintaining proactive communication throughout the billing lifecycle.
• Build trusted client relationships through timely, accurate, and professional service while reinforcing standard billing policies and procedures.
• Research and resolve billing inquiries.
• Coordinate with Billing Operations, Finance, Collections, Client Success, and other internal partners to resolve issues while maintaining ownership of client communication through completion.
• Escalate highly complex or systemic issues as appropriate.
• Analyze billing activity and support proactive client communication.
• Work with the Billing Business Analyst to understand data insights and translate findings into clear, client-ready explanations.
• Proactively communicate anticipated billing impacts when appropriate.
• Support process consistency and continuous improvement.
• Maintain operational excellence. Complete case documentation, follow established service levels, maintain accurate client records, and support departmental objectives through effective workload management, knowledge sharing, and participation in team initiatives and projects.

Skills

Billing operations

Client service

Communication

Analytical thinking

Prioritization

Education

College/University degree

Tools

Salesforce

Excel

Power BI

Tableau

Xcelerate

Mainframe

Job description

Element Fleet Management in Owings Mills, MD is seeking a Billing Client Experience Partner to manage assigned client billing relationships and serve as the primary billing contact. You will resolve inquiries, explain invoices, and drive consistent billing processes with internal teams.

The role emphasizes building trusted client relationships, proactive communication, and continuous improvement within a collaborative, high-growth environment.