Billing & Enrollment Operations Lead

Element Fleet Corporation; Baltimore (MD); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Paid time-off

Job summary

Element Fleet Management in Owings Mills, MD is seeking a results-oriented Supervisor, Billing Setup & Enrollment to lead Enrollment Associates, Analysts, and Contract Rate Analysts in delivering accurate contract setups, pricing, and billing.

You will drive process improvements, manage workloads, ensure compliance, and collaborate with Commercial, Billing, Finance, IT, and Operations to support client implementations and pricing accuracy.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Operations, or related field (or equivalent experience).
• 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or related operational environment.
• 2+ years of people leadership experience.
• Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls.
• Advanced Microsoft Excel proficiency (VLOOKUPs, Pivot tables, reporting).
• Experience managing operational metrics, service levels, and quality programs.
• Champion the adoption of AI and automation tools within the team, supporting new ways of working that improve reporting, analysis, efficiency, and operational effectiveness.

Responsibilities

• Lead, coach, develop, and manage Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts, through performance management, coaching, workforce planning, hiring, and employee development.
• Oversee daily operations including contract setup, pricing changes, enrollment requests, workload balancing, queue management, quality assurance, production metrics, aging, and SLA attainment.
• Provide leadership and guidance on complex contract interpretation, pricing exceptions, billing corrections, retroactive pricing, re-amortizations, client implementations, and escalated issues requiring advanced judgment.
• Drive continuous improvement through SOP development, automation initiatives, system enhancements, testing, process standardization, root cause analysis, and operational reporting.
• Partner with Commercial, New Business Implementation, Billing, Finance, IT, Product, Client Success, and Operations to support successful client onboarding, contract execution, pricing accuracy, and strategic initiatives.

Skills

Leadership

Excel proficiency

Contract interpretation

Billing operations

AI/automation adoption

Education

Bachelor's degree in Business, Finance, Accounting, Operations

Tools

Salesforce

Service Cloud

ERP systems

Excel (Advanced)

Job description

Element Fleet Management in Owings Mills, MD is seeking a results-oriented Supervisor, Billing Setup & Enrollment to lead Enrollment Associates, Analysts, and Contract Rate Analysts in delivering accurate contract setups, pricing, and billing.

You will drive process improvements, manage workloads, ensure compliance, and collaborate with Commercial, Billing, Finance, IT, and Operations to support client implementations and pricing accuracy.