Billing Client Experience Partner

elementfleet; Baltimore (MD); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

Element is hiring a Billing Client Experience Partner in Owings Mills, MD to serve as the primary billing contact for an assigned portfolio of clients. You will manage inquiries, explain invoices, and coordinate issue resolution to ensure a positive client experience.

You will collaborate with Billing Operations, Finance, and Client Success, analyze billing activity, and support continuous process improvements while upholding service standards and accurate documentation.

Qualifications

• Experience in billing operations, finance operations, client service, customer support, or a related field.
• Strong written and verbal communication skills.
• Ability to analyze billing information and identify routine discrepancies.
• Experience using billing systems, case management systems, reporting tools, or similar business applications.
• Ability to prioritize multiple client requests while maintaining accuracy.

Responsibilities

• Manage assigned client billing relationships and serve as primary billing contact while ensuring proactive communication throughout the lifecycle.
• Research and resolve billing inquiries by reviewing invoices, transactions, and supporting documentation.
• Coordinate with Billing Operations, Finance, Collections, Client Success and other partners to resolve issues and communicate clearly.
• Analyze billing activity to identify variances, recurring issues, or trends affecting clients.
• Collaborate with the Billing Business Analyst to translate data insights into client-ready explanations.

Skills

Billing operations

Finance operations

Client service

Customer support

Communication skills

Prioritization

Education

College/University degree

Tools

Salesforce

Excel

Power BI

Tableau

Xcelerate

Mainframe

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others everyday. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a client-focused billing partner to join our team as Billing Client Experience Partner. In this role, you will serve as the primary billing contact for an assigned portfolio of clients, delivering timely, accurate, and proactive support throughout the billing lifecycle. The role partners with clients and internal stakeholders to resolve billing inquiries, explain billing activity, coordinate issue resolution, and promote a consistent, positive client experience. You will support operational excellence through effective client relationship management, cross-functional collaboration, sound billing knowledge, and consistent execution of established billing processes.

What You'll Do

• Manage assigned client billing relationships. Serve as the primary billing contact for assigned clients by responding to billing inquiries, explaining invoices, adjustments, variances, and billing processes, and maintaining proactive communication throughout the billing lifecycle. Build trusted client relationships through timely, accurate, and professional service while reinforcing standard billing policies and procedures.
• Research and resolve billing inquiries. Investigate routine and moderately complex billing questions by reviewing invoices, billing transactions, reports, and supporting documentation.
• Coordinate with Billing Operations, Finance, Collections, Client Success, and other internal partners to resolve issues while maintaining ownership of client communication through completion. Escalate highly complex or systemic issues as appropriate.
• Analyze billing activity and support proactive client communication. Review billing reports, dashboards, and billing activity to identify variances, recurring issues, or trends affecting assigned clients.
• Work with the Billing Business Analyst to understand data insights and translate findings into clear, client-ready explanations. Proactively communicate anticipated billing impacts when appropriate.
• Support process consistency and continuous improvement. Identify recurring client issues, process gaps, or opportunities to improve billing accuracy, communication, or efficiency.
• Share recommendations with leadership and participate in continuous improvement initiatives, documentation updates, testing activities, and implementation of approved process enhancements.
• Maintain operational excellence. Complete case documentation, follow established service levels, maintain accurate client records, and support departmental objectives through effective workload management, knowledge sharing, and participation in team initiatives and projects.

Basic Qualifications

• Experience in billing operations, finance operations, client service, customer support, or a related field.
• Experience resolving customer or client inquiries in a professional environment.
• Ability to analyze billing information and identify routine billing discrepancies.
• Experience using billing systems, case management systems, reporting tools, or similar business applications.
• Strong written and verbal communication skills.
• Ability to prioritize multiple client requests while maintaining accuracy.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience supporting business-to-business clients.
• Experience with billing, invoicing, disputes, adjustments, or finance shared services.
• Experience using Salesforce, Excel, Power BI, Tableau, Xcelerate, Mainframe, or similar systems.
• Experience working in cross-functional operational environments.

Location : 10200 Grand Central Ave, Owings Mills, MD

Compensation

The hiring base salary range for this position is $60,400-$90,600 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you