Billing Client Experience Partner

CEI Fleet Collision and Safety; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Paid time off

Wellness programs

Job summary

Element Fleet Management is seeking a Billing Client Experience Partner in Owings Mills, MD to serve as the primary billing contact for an assigned client portfolio. You will resolve inquiries, explain invoices, and promote a positive client experience through proactive communication and strong collaboration with internal teams.

The role emphasizes precision in billing, ownership of client communication, and adherence to billing policies, with opportunities to drive improvements and efficiencies

Qualifications

• Experience in billing operations, finance operations, client service, or a related field.
• Experience resolving customer or client inquiries in a professional environment.
• Ability to analyze billing information and identify routine billing discrepancies.
• Experience using billing systems and reporting tools.

Responsibilities

• Manage assigned client billing relationships.
• Respond to billing inquiries and explain invoices and processes.
• Maintain proactive communication throughout the billing lifecycle.
• Resolve routine and moderately complex billing questions with supporting docs.
• Collaborate with Billing Operations, Finance, and other teams to resolve issues.
• Escalate highly complex or systemic issues as appropriate.
• Review billing reports to identify variances and trends.
• Partner with analytics to translate data insights for clients.

Skills

Billing operations experience

Customer service experience

Billing data analysis

Billing systems experience

Strong communication skills

Prioritize multiple requests

Education

College/University degree preferred

Tools

Salesforce

Excel

Power BI

Tableau

Xcelerate

Mainframe

Job description

About the Role

We’re looking for a client-focused billing partner to join our team as Billing Client Experience Partner. In this role, you will serve as the primary billing contact for an assigned portfolio of clients, delivering timely, accurate, and proactive support throughout the billing lifecycle. The role partners with clients and internal stakeholders to resolve billing inquiries, explain billing activity, coordinate issue resolution, and promote a consistent, positive client experience. You will support operational excellence through effective client relationship management, cross-functional collaboration, sound billing knowledge, and consistent execution of established billing processes.

What You’ll Do

Manage assigned client billing relationships.

Serve as the primary billing contact for assigned clients by responding to billing inquiries, explaining invoices, adjustments, variances, and billing processes, and maintaining proactive communication throughout the billing lifecycle.

Build trusted client relationships through timely, accurate, and professional service while reinforcing standard billing policies and procedures.

Research and resolve billing inquiries. Investigate routine and moderately complex billing questions by reviewing invoices, billing transactions, reports, and supporting documentation.

Coordinate with Billing Operations, Finance, Collections, Client Success, and other internal partners to resolve issues while maintaining ownership of client communication through completion.

Escalate highly complex or systemic issues as appropriate.

Analyze billing activity and support proactive client communication. Review billing reports, dashboards, and billing activity to identify variances, recurring issues, or trends affecting assigned clients.

Work with the Billing Business Analyst to understand data insights and translate findings into clear, client-ready explanations.

Proactively communicate anticipated billing impacts when appropriate.

Support process consistency and continuous improvement. Identify recurring client issues, process gaps, or opportunities to improve billing accuracy, communication, or efficiency. Share recommendations with leadership and participate in continuous improvement initiatives, documentation updates, testing activities, and implementation of approved process enhancements.

Maintain operational excellence. Complete case documentation, follow established service levels, maintain accurate client records, and support departmental objectives through effective workload management, knowledge sharing, and participation in team initiatives and projects.

Basic Qualifications

• Experience in billing operations, finance operations, client service, customer support, or a related field.
• Experience resolving customer or client inquiries in a professional environment.
• Ability to analyze billing information and identify routine billing discrepancies.
• Experience using billing systems, case management systems, reporting tools, or similar business applications.
• Strong written and verbal communication skills.
• Ability to prioritize multiple client requests while maintaining accuracy.

Preferred Qualifications

• College/University degree preferred.
• Experience supporting business-to-business clients.
• Experience with billing, invoicing, disputes, adjustments, or finance shared services.
• Experience using Salesforce, Excel, Power BI, Tableau, Xcelerate, Mainframe, or similar systems.
• Experience working in cross-functional operational environments.

Location

10200 Grand Central Ave, Owings Mills, MD

Compensation

The hiring base salary range for this position is $60,400-$83,050 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegal

Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.