Supervisor, Billing Setup & Enrollment

CEI Fleet Collision and Safety; Baltimore (MD); On-site; USD 76,000 - 104,000; Full time

Job summary

Element Fleet Management in Owings Mills, MD, seeks a seasoned Supervisor, Billing Setup & Enrollment to lead Enrollment Associates, Analysts, and Contract Rate Analysts. You will oversee contract setup, pricing changes, enrollment requests, workflow balance, and quality metrics while ensuring billing integrity and regulatory compliance.

As a people leader, you will drive process improvements, partner with cross-functional teams, and guide complex contract interpretations and billing

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years in Finance Operations, Contract Administration, Billing, Pricing, or related environment.
• 2+ years of people leadership experience.
• Strong understanding of contract interpretation, pricing administration, and financial controls.
• Advanced Microsoft Excel proficiency.
• Experience managing operational metrics and service levels.

Responsibilities

• Lead, coach, develop, and manage Enrollment team members through performance management and workforce planning.
• Oversee contract setup, pricing changes, enrollment requests, workload balancing, and SLA attainment.
• Provide guidance on complex contract interpretation, pricing exceptions, and billing corrections.
• Drive continuous improvement through SOPs, automation, and process standardization.
• Partner with cross-functional teams to support client onboarding and pricing accuracy.

Skills

People leadership

Excel proficiency

Contract interpretation

Billing operations

Pricing administration

Regulatory compliance

Operational metrics

Education

Bachelor's degree in Business, Finance, Accounting, Operations, or related field

Tools

Salesforce

Service Cloud

Xcelerate

FSP

ERP

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a client-focused leader to join our team as Supervisor, Billing Setup & Enrollment. In this role, you will lead a team of Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts responsible for client program enrollment, contract interpretation, pricing administration, billing setup, and revenue enablement. You will ensure accurate and timely implementation of client contracts while driving operational excellence through people leadership, quality management, workload planning, process improvement, and cross-functional collaboration. You will be accountable for maintaining billing integrity, regulatory compliance, service levels, and an exceptional client implementation experience.

What You’ll Do

• Lead, coach, develop, and manage Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts, through performance management, coaching, workforce planning, hiring, and employee development.
• Oversee daily operations including contract setup, pricing changes, enrollment requests, workload balancing, queue management, quality assurance, production metrics, aging, and SLA attainment.
• Provide leadership and guidance on complex contract interpretation, pricing exceptions, billing corrections, retroactive pricing, re-amortizations, client implementations, and escalated issues requiring advanced judgment.
• Drive continuous improvement through SOP development, automation initiatives, system enhancements, testing, process standardization, root cause analysis, and operational reporting.
• Partner with Commercial, New Business Implementation, Billing, Finance, IT, Product, Client Success, and Operations to support successful client onboarding, contract execution, pricing accuracy, and strategic initiatives.

Basic Qualifications

• Bachelor's degree in Business, Finance, Accounting, Operations, or related field (or equivalent experience).
• 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or related operational environment.
• 2+ years of people leadership experience.
• Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls.
• Advanced Microsoft Excel proficiency.
• Experience managing operational metrics, service levels, and quality programs.

Preferred Qualifications

• Fleet Management industry experience.
• Salesforce, Service Cloud, CPE, Xcelerate, FSP, or ERP experience.
• Lean Six Sigma certification.
• Project Management experience.
• Change Management experience.

Location

10200 Grand Central Ave, Suite 400, Owings Mills, MC

Compensation

The hiring base salary range for this position is $75,500 - $103,840 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data.

In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights

Workplace discrimination is illegal

Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing.

Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.