Billing Business Analyst

Element Fleet Corporation; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Job summary

Element Fleet Management seeks a Billing Business Analyst to transform billing data into insights that drive accuracy, customer experience, and operational efficiency. You will build dashboards, reports, and queries and partner with cross‑functional teams to turn data into recommendations.

The role emphasizes root‑cause analysis, proactive reviews for high‑volume clients, and ongoing improvement of billing processes. Strong data skills with Excel, BI tools, and SQL are highly valued.

Qualifications

• Experience in business analysis, data analysis, billing operations, finance operations, or related fields.
• Ability to interpret data, identify trends, and explain business impacts.
• Experience with reports, dashboards, spreadsheets, databases, or similar tools.
• Strong Excel skills for organizing and summarizing large data sets.
• Ability to translate business questions into data requirements and actionable insights.
• Demonstrated problem-solving and root-cause analysis skills.

Responsibilities

• Analyze billing data to generate actionable insights and monitor activity.
• Build and maintain dashboards, reports, queries, and analytical tools.
• Identify billing trends, variances, disputes, and improvement opportunities.
• Translate complex data into clear business insights for decisions.
• Support proactive billing reviews for high-volume clients.
• Partner with cross-functional teams to resolve data and process issues.
• Develop reporting on Billing Client Services performance and executive updates.

Skills

Analytical thinking

Data interpretation

Problem solving

Cross-functional collaboration

Business communication

Education

Bachelor’s degree preferred

Tools

Salesforce

Power BI

Tableau

SQL

Alteryx

Excel Power Query

Xcelerate

Mainframe

Job description

About the Role

We're looking for an analytical individual to join our team as Billing Business Analyst. In this role, you will transform billing data into actionable insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management. You will develop and use dashboards, reports, queries, and trend analysis to identify billing variances, recurring client issues, process gaps, and opportunities for improvement. You will partner with Billing Client Experience Partners, Billing Operations, Finance, IT/Data teams, external operations partners, Client Success, and other cross‑functional stakeholders to turn data into recommendations, support proactive client communication, and improve the overall billing experience.

What You’ll Do

• Analyze billing data and generate actionable insights. Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
• Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.
• Translate complex billing data into clear business insights, summaries, and recommendations that support client‑facing communication and operational decision‑making.
• Support proactive billing reviews for strategic, complex, or high‑volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.
• Partner with Billing Client Experience Partners to prepare client‑ready insights, variance explanations, and supporting analysis.
• Conduct root‑cause analysis on recurring disputes, billing errors, escalations, and service issues. Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction.
• Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.
• Prepare executive‑ready summaries, recurring reporting, and performance updates for leadership and stakeholders.
• Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.
• Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.

Basic Qualifications

• Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.
• Demonstrated analytical skills with the ability to interpret data, identify trends, and explain business impacts.
• Experience working with reports, dashboards, spreadsheets, databases, operational systems, or similar tools.
• Strong Excel skills, including the ability to organize, analyze, and summarize large data sets.
• Ability to translate business questions into data requirements and actionable insights.
• Demonstrated problem‑solving and root‑cause analysis skills.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience in billing, invoicing, finance shared services, fleet, leasing, or client service operations.
• Experience with Salesforce, Xcelerate, Mainframe, Power BI, Tableau, SQL, Alteryx, Excel Power Query, or similar tools.
• Experience building dashboards, recurring reports, operational scorecards, or performance reporting.
• Experience analyzing billing variances, disputes, adjustments, revenue trends, or client service issues.
• Experience supporting process improvement, automation, or operational transformation initiatives.

Location

10200 Grand Central Ave, Owings Mills, MD

Compensation

The hiring base salary range for this position is $60,400 - $83,050 annually. This range represents the Company's good‑faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What's in it for You

• A culture of innovation, empowerment, decision‑making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability‑related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call 800-665-9744. Element Fleet Management also uses AI‑assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job‑related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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