Supervisor, Billing Setup & Enrollment

Element Fleet Management; Maryland; On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings

Job summary

Element Fleet Management is seeking a client-focused Supervisor, Billing Setup & Enrollment in Owings Mills, MD. You will lead Enrollment Associates, Analysts, and Contract Rate Analysts to ensure accurate client contract implementation and exceptional onboarding experiences.

The role focuses on pricing administration, billing setup, and revenue enablement, with cross-functional collaboration and continuous improvement through automation and SOPs.

Qualifications

• Bachelor's degree in business, finance, accounting, or related field.
• 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, or related area.
• 2+ years of people leadership experience.
• Advanced Excel skills (VLOOKUP, Pivot, reporting) and data analysis.

Responsibilities

• Lead Enrollment Associates, Analysts, and Contract Rate Analysts through coaching and performance management.
• Oversee contract setup, pricing changes, enrollment requests, workload balancing, and SLA attainment.
• Guide complex contract interpretation, pricing exceptions, and billing corrections with strong judgment.
• Drive SOP development, automation, system enhancements, testing, and operational reporting.
• Collaborate with Commercial, Billing, Finance, IT, Product, and Operations on onboarding and pricing initiatives.

Skills

Excel skills

Contract interpretation

Pricing administration

People leadership

Operational metrics

Education

Bachelor's degree in Business/Finance/Accounting/Operations

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About The Role

We're looking for a client-focused leader to join our team as Supervisor, Billing Setup & Enrollment. In this role, you will lead a team of Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts responsible for client program enrollment, contract interpretation, pricing administration, billing setup, and revenue enablement. You will ensure accurate and timely implementation of client contracts while driving operational excellence through people leadership, quality management, workload planning, process improvement, and cross-functional collaboration. You will be accountable for maintaining billing integrity, regulatory compliance, service levels, and an exceptional client implementation experience.

What You'll Do

• Lead, coach, develop, and manage Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts, through performance management, coaching, workforce planning, hiring, and employee development.
• Oversee daily operations including contract setup, pricing changes, enrollment requests, workload balancing, queue management, quality assurance, production metrics, aging, and SLA attainment.
• Provide leadership and guidance on complex contract interpretation, pricing exceptions, billing corrections, retroactive pricing, re-amortizations, client implementations, and escalated issues requiring advanced judgment.
• Drive continuous improvement through SOP development, automation initiatives, system enhancements, testing, process standardization, root cause analysis, and operational reporting.
• Partner with Commercial, New Business Implementation, Billing, Finance, IT, Product, Client Success, and Operations to support successful client onboarding, contract execution, pricing accuracy, and strategic initiatives.

Basic Qualifications

• Bachelor's degree in Business, Finance, Accounting, Operations, or related field (or equivalent experience).
• 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or related operational environment.
• 2+ years of people leadership experience.
• Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls.
• Advanced Microsoft Excel proficiency (V look ups, Pivot tables, reporting etc.)
• Experience managing operational metrics, service levels, and quality programs.
• Champion the adoption of AI and automation tools within the team, supporting new ways of working that improve reporting, analysis, efficiency, and operational effectiveness

Preferred Qualifications

• Fleet Management industry experience.
• Salesforce, Service Cloud, CPE, Xcelerate, FSP, or ERP experience.
• Lean Six Sigma certification.
• Project Management experience.
• Change Management experience.

Location

10200 Grand Central Ave, Suite 400, Owings Mills, MC

Compensation

The hiring base salary range for this position is $75,500 - $103,840 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What's In It For You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your résumé and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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