Billing & Customer Support Specialist

Lee Hecht Harrison Nederland B.V.; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave & holidays

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Specialist in Tempe, AZ on a contract-to-hire basis. You will provide accurate information, resolve customer concerns, and ensure a positive experience with a friendly, empathetic, and professional approach.

You will act as the primary contact for invoice and billing questions, use available tools to resolve issues, and strive for first-contact resolution while building product and policy knowledge to support customers effectively.

Qualifications

• 2+ years recent customer service or call center experience preferred.
• Strong verbal, interpersonal, and written communication skills.
• Ability to maintain a calm, customer-first attitude in fast-paced or escalated situations.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Proficiency with computer systems, customer support platforms, and digital communication tools.
• Commitment to reliability, teamwork, and meeting performance expectations.

Responsibilities

• Serve as the primary point of contact for customers regarding invoice and billing questions.
• Provide clear guidance and information while demonstrating patience, professionalism, and strong customer focus.
• Utilize available tools, systems, and resources to achieve complete and accurate issue resolution, emphasizing first-contact resolution.
• Build and maintain a deep understanding of products, policies, procedures, and technical systems relevant to customer accounts.
• Communicate effectively through verbal and written channels, adapting your communication style to each customer’s needs.
• Meet or exceed established performance targets, including productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Skills

Customer service experience

Communication skills

Calm under pressure

Multitasking

Team player

Reliability

Computer systems proficiency

Tools

CRM software

Ticketing systems

Digital communication tools

Job description

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Specialist in Tempe, AZ on a contract-to-hire basis. You will provide accurate information, resolve customer concerns, and ensure a positive experience with a friendly, empathetic, and professional approach.

You will act as the primary contact for invoice and billing questions, use available tools to resolve issues, and strive for first-contact resolution while building product and policy knowledge to support customers effectively.