Customer Billing and Accounting Representative

AP Professionals; Tempe (AZ); Hybrid; USD 34,095 - 48,560; Full time

Job summary

A staffing firm in Tempe, AZ, seeks a Customer Billing and Accounting Representative for a 12-month contract. Responsibilities include reviewing billing accounts and ensuring accurate customer charges. The ideal candidate possesses strong Excel skills and critical thinking. This role offers hybrid training with opportunities for remote work thereafter.

Qualifications

• Self-motivated to resolve billing inquiries by completing research and utilizing tools.
• Ability to work independently, as well as strong teamwork skills.

Responsibilities

• Review accounts pre-invoicing and adjust as needed.
• Validate customer usage.
• Collaborate with internal departments to address customer concerns.

Skills

Excellent attendance record

Experience with basic formulas in Excel

Creative and critical thinking skills

Self-motivated

High attention to detail

Organized and able to prioritize

Flexible and adaptable

Teamwork skills

Tools

MS Suite

CIS system

Archive database

Job description

Customer Billing and Accounting Representative

Customer Billing and Accounting Representative

This is a 12 month contract with our client in Tempe, AZ

Please note: Schedule is Monday - Friday, 8AM - 4:30PM, onsite hybrid training up to 5 days a week for approximately the first 3 months. Fully remote after training with potential for ad hoc in office days.

Pay rate: $30/hr W2

Customer Billing and Accounting Representative

The primary function of the Customer Billing & Accounting department is to ensure accurate and on-time billing of customers, both residential and commercial. This role will primarily focus on residential customers, including pre-pay and distributed generation. Functions include reviewing accounts during all phases of the billing cycle to ensure accurate billing and proper account maintenance.

DESCRIPTION OF POTENTIAL DUTIES

· Review accounts pre-invoicing and adjust as needed

· Validate customer usage

· Complete meter exchange and install orders

· Review billing statements generated and update as needed

· Verify agency assistance payments

· Transition customers to prepay program and monitor prepay activities

· Collaborate with internal departments to research, address and process customer concerns

· Utilize various tools such as MS Suite, CIS system, Archive database to perform essential job duties

IDEAL CANDIDATE QUALIFICATIONS

· Excellent attendance record

· Experience with basic formulas in Excel

· Creative and critical thinking skills

· Self-motivated to resolve billing inquiries by completing research and utilizing tools

· High attention to detail with a focus on quality

· Ability to self-manage and take direction

· Organized and able to prioritize their day

· Flexible and able to adapt as new tasks emerge

· The ability to work independently, as well as strong teamwork skills

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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