Customer Care Specialist — Inbound Support & Billing

ACT; San Luis (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

ACT in San Luis, AZ is seeking a Customer Service Representative to handle inbound calls about billing, payments, credits, fraud alerts, and service issues.

The role requires strong communication, problem-solving, and the ability to meet service and sales goals; teamwork and reliability are essential. Excellent accuracy and data-entry skills are expected, with the ability to navigate multiple applications.

Qualifications

• High School Diploma or GED required.
• Previous call center or customer assistance experience preferred.
• Good typing skills and ability to navigate multiple screens.

Responsibilities

• Responds promptly to customer needs and requests.
• Documents information while speaking with the customer.
• Maintains confidentiality and stays professional.
• Speaks clearly and persuasively in various situations.
• Meets productivity standards and deadlines.
• Follows management directions and handles extended hours when needed.

Skills

Data Entry

Communication

Typing

Education

High School Diploma or GED

Job description

ACT in San Luis, AZ is seeking a Customer Service Representative to handle inbound calls about billing, payments, credits, fraud alerts, and service issues.

The role requires strong communication, problem-solving, and the ability to meet service and sales goals; teamwork and reliability are essential. Excellent accuracy and data-entry skills are expected, with the ability to navigate multiple applications.