Billing & Customer Support Specialist

City of Green Bay; Green Bay (WI); On-site; USD 32,000 - 34,000; Full time

Job summary

City of Green Bay is seeking a Billing Assistant for Green Bay Water to handle payments, customer service, and records data entry. The role requires attention to detail, organization, and reliable scheduling for front counter duties.

Responsibilities include processing mailed payments, cashier duties, and maintaining billing records. Spanish language ability is preferred, with a valid driver's license and basic computer skills required.

Qualifications

• High school diploma.
• Two years' related experience.
• Bilingual in Spanish preferred.
• Valid driver's license and good driving record.

Responsibilities

• Opens and reviews customer payments received via mail; processes payments received by mail through the check/stub scanning software system.
• Serves as primary cashier for front counter and/or drive-up window.
• Serves as primary phone contact with customers and provides answers to inquiries and complaints.
• Scans customer documents and attaches to the corresponding customer accounts in the billing system database.

Skills

Customer service

Organizational skills

Multitasking

Attention to detail

Communication skills

Spanish preferred

Education

High school diploma

Tools

Billing software

Meter reading software

Database systems

Job description

City of Green Bay is seeking a Billing Assistant for Green Bay Water to handle payments, customer service, and records data entry. The role requires attention to detail, organization, and reliable scheduling for front counter duties.

Responsibilities include processing mailed payments, cashier duties, and maintaining billing records. Spanish language ability is preferred, with a valid driver's license and basic computer skills required.