Billing & Customer Support Specialist

California Water Service Group; Puyallup (WA); On-site; USD 31,000 - 52,000; Full time

Job summary

Washington Water Service in Puyallup, WA is seeking an Associate Customer Service Representative to provide high-quality service to new and existing customers. The role balances daily cash, processes payments, and handles billing questions while maintaining accurate records and ensuring timely data entry.

You will respond to inquiries by phone and in person, support billing status, and assist with reports and service orders.

Qualifications

• High school diploma or GED.
• Five years of customer service experience in an administrative or clerical capacity.
• Excellent customer service skills with a pleasant and professional manner.
• Must be available to work extended hours as required for customer needs.
• Valid State Driver’s License.

Responsibilities

• Accurately balance and complete a daily cash report.
• Takes customer orders and provides high-quality customer service as necessary.
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality.
• Enters data into the computer as required with speed and accuracy.
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports.
• Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs.
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank deposits.
• Edits meter reading, writes and resolves service orders, folds, and stuffs bills as requested.
• Updates customer accounts as needed.
• Corresponds with customers regarding metered billing status.
• Scans and saves service orders files customer and system service orders.
• Participates in the Company’s Continuous Improvement Process.
• Performs work on-site in the assigned office location.
• Performs other similar duties as assigned

Skills

Account skills

Data entry

MS Office

Cash handling

English proficiency

Office equipment

Customer service

Multitasking

Initiative

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Excel

Job description

Washington Water Service in Puyallup, WA is seeking an Associate Customer Service Representative to provide high-quality service to new and existing customers. The role balances daily cash, processes payments, and handles billing questions while maintaining accurate records and ensuring timely data entry.

You will respond to inquiries by phone and in person, support billing status, and assist with reports and service orders.