Customer Service & Billing Specialist - Utilities

The Washington Association of Sewer and Water Districts; Kenmore (WA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The Washington Association of Sewer and Water Districts in Kenmore, WA is seeking a customer service oriented role focused on billing and frontline support. You will handle billing processes, payments, inquiries about water services, and assist customers at the front desk.

This role requires tactful communication and accurate handling of records. Responsibilities include responding to calls, processing payments, assisting with discounts, and managing delinquency notices and transfers.

Qualifications

• Experience handling billing processes, payments, and customer inquiries.
• Ability to manage multiple tasks in a service-oriented role.
• Ability to handle cash, checks, and card payments with accuracy.

Responsibilities

• Answer phone calls and provide courteous customer service.
• Assist in calculating leak adjustments, escrow inquiries, and final bills.
• Administer utility discount and customer assistance programs.
• Provide walk-in desk service and direct customers to appropriate staff.
• Process payments and balance daily transactions; handle mail and correspondence.
• Prepare and process delinquency reminders, shut-offs, and reactivations.

Skills

Customer service

Phone support

Billing processes

Job description

The Washington Association of Sewer and Water Districts in Kenmore, WA is seeking a customer service oriented role focused on billing and frontline support. You will handle billing processes, payments, inquiries about water services, and assist customers at the front desk.

This role requires tactful communication and accurate handling of records. Responsibilities include responding to calls, processing payments, assisting with discounts, and managing delinquency notices and transfers.