Accounting Assistant I/II - Billing & Customer Service

NACBA; Healdsburg (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Healdsburg’s Finance Department seeks an Accounting Assistant I/II to support the Utility Billing front counter, process payments, and assist customers by phone, email, and in person.

Ideal candidates will have Office 365 experience, cash handling, and customer service skills; bilingual English/Spanish is highly desirable. The position follows a 9/80 schedule with alternating Fridays off, from 7:45 AM to 5:45 PM.

Qualifications

• Experience in customer service, accounting and office support.
• Equivalent to the completion of the twelfth grade.
• Possession of a valid California Class C Driver License may be required.

Responsibilities

• Process payments for City services and issue receipts.
• Provide customer service in person at counter, via email, mail and on the phone.
• Balance cash receipts and perform data entry.
• Prepare accounts payable for payment and research information for reports.
• Perform filing and general clerical duties as assigned.
• Build positive working relationships with coworkers, City staff and the public.
• Support accounting functions as directed by supervision.

Skills

Office 365

Cash handling

Customer service

Bilingual English/Spanish

Education

High school diploma

Tools

Office 365

Job description

The City of Healdsburg’s Finance Department seeks an Accounting Assistant I/II to support the Utility Billing front counter, process payments, and assist customers by phone, email, and in person.

Ideal candidates will have Office 365 experience, cash handling, and customer service skills; bilingual English/Spanish is highly desirable. The position follows a 9/80 schedule with alternating Fridays off, from 7:45 AM to 5:45 PM.