Billing Assistant

City-of-Green-Bay-; Green Bay (WI); On-site; USD 32,000 - 34,000; Full time

Job summary

The City of Green Bay Water Department is seeking a Billing Assistant to join our team. The role processes customer payments, handles cashier duties, and maintains accurate billing records with attention to confidentiality and accuracy.

You will support meter exchange, scheduling, file maintenance, and document scanning, ensuring timely processing and responsive customer service. Requires a high school diploma and two years of related experience; bilingual Spanish preferred.

Qualifications

• Requires high school diploma and 2 years of related experience.
• Bilingual Spanish preferred.
• Ability to follow oral and written instructions and maintain confidentiality.

Responsibilities

• Open and review customer payments received by mail; process payments via scanning system.
• Serve as primary cashier for front counter and/or drive-up window.
• Provide customer service over the phone; address inquiries and complaints.
• Assist with meter exchanges, scheduling, and data entry into billing system.
• Maintain customer files, scan documents, and organize mail and transfers.

Skills

Customer service

Cash handling

Organizational skills

Bilingual Spanish

Education

High school diploma

Tools

Check/stub scanning software

Billing software

Meter reading software

Job description

Do you like to work with customers? Are you driven by numbers? Do you excel at organization? Green Bay Water is currently looking for a Billing Assistant to join their team.

This position performs work related to the processing of customer payments, processing of meter exchange, customer service scheduling and record keeping, customer file maintenance, document scanning, and other customer records.

Hiring Range: $23.20 - $25.03/hour

Work Schedule: Monday-Thursday 7:00am-4:30pm & Friday 7:00am-11:00am

The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premiums incentives and other benefits.

We are committed to fostering a diverse and inclusive work environment. We invite candidates of all backgrounds and experiences to apply, knowing that unique perspectives enhance our service to the community.

General

1. Opens and reviews customer payments received via mail; processes payments received by mail through the check/stub scanning software system.
2. Serves as primary cashier for front counter and/or drive-up window.
3. Serves as primary phone contact with customers and provides answers to inquiries and complaints.
4. Runs errands to bank, city hall, and post office, and other errands as directed.
5. Sorts incoming mail and distributes; organizes outgoing mail for pickup.
6. Reviews owner and realtor correspondence for accuracy.
7. Generates written correspondence, job sheets, transfers, and complaint sheets.
8. Scans customer documents and attaches electronically to the corresponding customer accounts in the billing system database.
9. Purges customer documents in the customer file system for dated material to be stored off site.
10. Processes customer change-of-address notices and undelivered mail and follows up on customers with no known address.
11. Assist Metering & Cross Connection Control Specialist with maintaining cross connection and meter test and exchange databases and scheduling of appointments.
12. Monitors customer water usage from meter reading software checking for exceptions and unusual usage. Contacts customers for resolution of exceptions.
13. Processes on-line payments made through customer’s bank accounts via service companies.
14. May provide interpretation for non-English speaking customers as needed.
15. Performs other related work as required.

• High school diploma.
• Two years' related experience.
• Bilingual in Spanish preferred.
• Valid driver's license and good driving record.

A combination of equivalent experience and/or education may be considered.

• Knowledge of operating a computer and other office machinery such as a calculator, copy machine and printer
• Skill in maintaining accurate records. Skill in performing varied mathematical tasks. Skill in multi-tasking.
• Ability to follow oral and written instructions. Ability to communicate effectively, both orally and in writing. Ability to proficiently utilize a computer and the required software. Ability to establish and maintain effective working relationships with the staff and the public. Ability to work with minimal supervision and to maintain confidentiality. Ability to work the required hours of the position.

May be required to demonstrate minimum competency by successfully passing approved tests.

PHYSICAL REQUIREMENTS

Ability to perform the following activities:

• Lift and carry up to 20 pounds.
• Ability to remain in a stationary position for up to 2 hours.
• Ability to focus on projects for a long period of time.
• Ability to reach, stoop and lift on a frequent basis.

The above is not to be construed as an exhaustive statement of duties, responsibilities or requirements.