Water Billing & Customer Support Specialist

The City of Saginaw; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Saginaw is seeking a skilled administrative support specialist to assist with water and sewer billing and service account maintenance. You will help customers in person or by phone, answer questions, and process payments accurately.

You will audit billings for residential, commercial, industrial, and wholesale customers, review usage for anomalies, manage work orders for the water shop, assist with lien and collection activities, and support agencies offering payment assistance.

Qualifications

• High school diploma or GED required.
• Two years of progressively responsible office experience.
• Experience in customer service preferred.

Responsibilities

• Provide assistance to customers via phone and in-person regarding billing inquiries and service issues.
• Audit water and sewer billings for residential, commercial, industrial, and wholesale customers based on meter reads.
• Review billings for anomalies in usage and determine the need for meter checks.
• Input and manage work orders for the water shop, ensuring timely completion and closure.
• Audit accounts for accuracy during changes in water and sewer rates.
• Manage returned bills, contact recipients as needed and take appropriate action.
• Assist customers seeking bill payment assistance from various agencies.
• Participate in the lien process for unpaid accounts.
• Support water and sewer collection efforts, including customer communication and correspondence.
• Ensure timely processing and mailing of water and sewer billing.
• Other related duties as assigned.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The City of Saginaw is seeking a skilled administrative support specialist to assist with water and sewer billing and service account maintenance. You will help customers in person or by phone, answer questions, and process payments accurately.

You will audit billings for residential, commercial, industrial, and wholesale customers, review usage for anomalies, manage work orders for the water shop, assist with lien and collection activities, and support agencies offering payment assistance.