Billing & Customer Service Specialist

Diesel Direct, LLC.; Stoughton, Northern (MA, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Diesel Direct, LLC. in Stoughton, MA is seeking a Billing / Customer Service Representative to own the billing cycle and deliver exceptional service. You will handle order entry, respond to inquiries, and ensure accurate, timely billing for all customers, while supporting the sales team and suppliers.

The role requires strong communication, Excel/Outlook proficiency, and a knack for multi-tasking in a fast-paced environment, with a focus on accuracy and customer satisfaction.

Qualifications

• Minimum 2 years’ experience within a customer service environment.
• Associate degree or related work experience.
• Strong level of general business knowledge.
• Proficiency in Excel, Word, and Outlook; Epicor P21 a plus.

Responsibilities

• Manage incoming calls, customer walk-ins, and emails.
• Maintain knowledge to resolve customer questions, pricing, and billing.
• Ensure accurate, timely billing for all customers.
• Provide reports and PODs for sales support as required.
• Communicate product availability and ETA to customers.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Relationship building

Education

Associate degree

Tools

Excel

Word

Outlook

Epicor P21

Job description

Diesel Direct, LLC. in Stoughton, MA is seeking a Billing / Customer Service Representative to own the billing cycle and deliver exceptional service. You will handle order entry, respond to inquiries, and ensure accurate, timely billing for all customers, while supporting the sales team and suppliers.

The role requires strong communication, Excel/Outlook proficiency, and a knack for multi-tasking in a fast-paced environment, with a focus on accuracy and customer satisfaction.