Customer Service Representative- Stoughton, MA

Diesel Direct; Stoughton (MA); On-site; USD 23,419 - 27,552; Full time

Job summary

A leading oil and gas company in Stoughton, MA is seeking a Customer Service Representative to manage house accounts and enhance customer satisfaction. The ideal candidate will have 3 years of experience in customer service or sales. Strong communication skills and the ability to handle multiple tasks are essential. The position offers a competitive hourly wage and full-time employment.

Qualifications

• 3 years’ experience in a customer service or sales based role.
• Relevant experience is acceptable.

Responsibilities

• Oversee the assigned house accounts.
• Work closely with their direct manager and Sales Team.
• Develop customer strategies for retention and profitability management.
• Provide high quality customer service experience.

Skills

Excellent written communication

Technical communication skills

Verbal communication skills

Ability to juggle multiple tasks

Education

Associates / Bachelor’s degree preferred

Job description

Customer Service Representative - Stoughton, MA

1 week ago Be among the first 25 applicants

Customer Service Representative main duties will be to oversee the assigned house accounts. The candidate will work closely with their direct manager and Sales Team to develop customer strategies for existing customer retention, profitability management and expanding their portfolio of business with new product sales. The Customer Service Representative is responsible for assuring customer satisfaction of their assigned house accounts.

A Customer Service Representative will meet all day-to-day requirements within their set customer group. Representatives will have the ability to work and sell to a variety of customers across the country from varying industries with varied needs. Navigating through customer issue(s) by providing a high quality customer service experience to enhance the quality of support delivered by the rest of the organization.

Representatives will be provided with comprehensive training and support as well as advancement opportunities.

Responsibilities and Duties

This job description lists the primary responsibilities and duties for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. In the event that management exercises its right to assign or reassign duties and responsibilities a review will be given at that time to determine any change in compensation.

Qualifications

• 3 years’ experience in a customer service or sales based role.
• Associates / Bachelor’s degree preferred; however, relevant experience is acceptable.
• Excellent written, technical and verbal communication skills.
• Ability to juggle multiple tasks simultaneously and with limited management oversight.

Diesel Direct is an Equal Opportunity Employer.

Compensation Details: 17-20 Hourly Wage

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Oil and Gas

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