Billing & Customer Experience Specialist

Diesel Direct; North Stoughton (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Diesel Direct is seeking a Billing Specialist in Stoughton, MA, full-time. You will own frontline customer interactions, manage order entry and all customer billing, while addressing product and service inquiries to ensure exceptional experiences.

Responsibilities include handling calls and emails, maintaining accurate billing timelines, and coordinating with suppliers on rebates and quotes. Strong communications and organizational skills are essential.

Qualifications

• 2+ years of experience in a customer service environment.
• Associate degree or related work experience.
• Strong general business knowledge.

Responsibilities

• Handle incoming calls, customer walk-ins, and emails to resolve inquiries.
• Perform accurate and timely billing processes for all customers.
• Provide reports and proof of delivery as required to support sales and billing.

Skills

Customer service

Communication skills

Organizational skills

Education

Associate degree

Tools

Excel

Word

Outlook

Epicor P21

Job description

Diesel Direct is seeking a Billing Specialist in Stoughton, MA, full-time. You will own frontline customer interactions, manage order entry and all customer billing, while addressing product and service inquiries to ensure exceptional experiences.

Responsibilities include handling calls and emails, maintaining accurate billing timelines, and coordinating with suppliers on rebates and quotes. Strong communications and organizational skills are essential.